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Mercedes-Benz of Miami

(1,553 reviews)
Visit Mercedes-Benz of Miami
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 984-5205 (866) 984-5205
Used (855) 523-5991 (855) 523-5991
Service (877) 468-2740 (877) 468-2740

Reviews

(1,553 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Miami from DealerRater.

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Amazing services.

Amazing services. The team always take a good care of my needs. My car was ready before than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Monica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

No response, no help, no info.

No response, no help, no info. Worst so far. Not sure why. Need new GM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi John, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

I live 500 miles away!

I live 500 miles away! I was able to purchase my INFINITI QX60 and have it delivered to me! Everyone was very nice and helpful! Joshua Matthews, Stefano, John, and Erlis made my dream come true! Thank you!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The experience of leasing the vehicle at the Mercedes

The experience of leasing the vehicle at the Mercedes Benz of Miami dealership on May 13 of this year was superb. It was fast, pleasant, and efficient. The salesperson, Mel, as well the finance manager, Junior, were attentive, knowledgeable, and very professional. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

I am happy with the service writer and the service I

I am happy with the service writer and the service I received. Great attention to detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Karen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

This dealer is professional in his work.

This dealer is professional in his work. helped me find financing terms for my first car. The sales consultant helped me choose a car and deliver it from another dealer. Thank you very much for your help and the opportunity to have the car of your dreams.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Viktor, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Amazing Dealer, amazing sales professionals.

Amazing Dealer, amazing sales professionals. They really made me feel that I was taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

amazing experience buying a car !

Muy buen trato en todo momento siempre tratando de hacer

Muy buen trato en todo momento siempre tratando de hacer lo mejor para estar feliz con mi compra

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente por su negocio y esperamos verlo aquí nuevamente en el futuro.

They proved a great service.

They proved a great service. The agent was very helpful and they also worked with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Magalie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Sales person meets my needs

The experience with the sales personnel Jhousse was good. He was able to meet my needs in the vehicle of my choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Reina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!