BMW of the Main Line

The sale of anew car was all previously agreed for terms on a Thursday- it was arranged to pick up the car with a set appt time and an easy cash transaction. Yet we were at the dealer waiting an extended period of time to simply sign paperwork that took all of 5 minutes after waiting more than an hour.

First time shopping for a BMW. Visited several dealerships in the area. Played the negotiating game, etc. worked with Gino Lispi, my client adviser, who was friendly and knowledgeable. When it came time to buy they matched the quote that I got from a competing dealer, and actually gave me a slight upgrade for the same price. They are closer to me and I was planning on having the car serviced there anyway. I would say my experience was a positive one and I left feeling that I received a very good deal from them without having to go through long drawn out negotiations. I would recommend this dealership to potential buyers. They also seem to have a top notch service department. I had a minor issue two weeks after my purchase and their Service Manager, Nick, was quick to prioritize and resolve the issue for me in one day. As a first time BMW buyer I was very impressed with Main Line BMW.

The new car sales manager, our client advisor and our financial manager provided a very positive experience to purchase a new vehicle. They guided us through the process as professionals. They treated us with dignity and respect and made the car buying process a pleasure. Thank you to the staff who did a fine job preparing the car for delivery. I would highly recommend the dealership to my family and friends.

Both Sales managers are first class straight shooters. Dominic was a efficient problem solver who can read situations and provide excellent solutions. We felt like he was on our side to get the most appropriate vehicle at the best available.

A professional service. Communication is clear and respectful. Their service is very attentive. Thank you to Harold Harris who helped me for everything.

Quick and efficient and Lyft transportation was extremely convenient and helpful to allow for a more productive day

Not happy with the service recently. Advised that a repeated flat tire was due to cold weather (and they brought the car out with the flat only to have to take it back and look at it again). More recently straightened two wheels but still w a wobble that they don’t consider “worthy” of fixing. Also brakes squeal loudly. Was told it’s “normal.” Foreman was supposed to call to explain and did not.

Don't bother contacting this dealership if you’re trying to purchase a car from out of state! I worked with Brandon Wilkerson a sales consultant at the dealership. I explained that I was calling from another state and would be paying cash to purchase a pre-owned 2021 Cadillac CT4 that they had in stock. Brandon was extremely helpful. He answered all of my questions, was very responsive to calls/text and even sent a walk-around video that he took of the car. I made the decision to purchase the car for the online advertised price. That's when I was informed the dealership would not sell the car to me unless I drove to the dealership and signed all of the paperwork in person. I told Brandon that I spoke with two other dealers within the New Country Motor Car Group and was told by both that have sold numerous vehicles to customers out of state. I asked to speak with one of the managers and was transferred to Nick DeFelice. Nick said that he would check with the pre-owned manager and call me back first thing in the morning. Nick never reached back out to me. I would recommend not wasting your time with BMW Main Line if you a shopping from out of state.

I was not very happy with the clerk who took my registration card and license. She was curt and dismissive. When I questioned the charge for emissions as I only had 2800 miles on a one year old car, she said she's been working there many years and I was not exempt. I asked to speak to someone else. Luke was helpful and explained things to me.

Service Department was great! Had me in and out within an hour and cleaned my car as well.