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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Sam McIntyre- Acura TSX 2014

Sam Mcityre, Internet Manager- Best person to work with! Friendly, honest and straight to the point. He will do anything to make your process of purchasing a car easy and affordable as possible. He will fight for you until you can get the price you want. Highly recommended!!! Acura TSX 2014 Tech Package

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience. We are very happy to hear that Sam helped your visit be so positive by going above and beyond in helping you with your new TSX and we look forward to taking care of your future vehicle needs in a positive manner as well.

I've been taking my Acuras to Tustin Acura for...

I've been taking my Acuras to Tustin Acura for service since 2006. Even though there are dealers closer to me now, I still go to Tustin Acura. They take great care of my car and they have a great staff. I never feel like I am being gouged on the cost of the repairs or they are trying to get me to pay for repairs that I don't need. Luckily, my Acura is very reliable and my visits are mainly regular service. I highly recommend Tustin Acura service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for highly recommending us and writing a wonderful review, we enjoy listening to our customers share their experience with us. We hope to serve you in the future.

Service department at Tustin Acura is always great --...

Service department at Tustin Acura is always great -- attentive, clear communications on service required, thorough, all-round pleasant. They have a nice work area with free Wi-Fi where I can get my work done while they get their work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for sharing your experience, wilba. We appreciate your business and look forward to serving you in the future.

DCH Tustin Acura Service Manager Eric took care of an...

DCH Tustin Acura Service Manager Eric took care of an outstanding issue with dents and paint on a warranty issue timely and sent it to their bodyshop without any hassle and issues and provided me with a week of car loaner. No questions asked. Great profession and timely service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are glad to hear that your visit was productive and hassle-free; we hope to service you in the near future. Thank you for your valuable time.

Great friendly staff! Eric LiFoSjoe was very helpful....

Great friendly staff! Eric LiFoSjoe was very helpful. Service to take care of problem resolved quickly.Would highly recommend Tustin Acura to anyone in the market for an automobile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for highly recommending us, robnak. We are happy to hear that Eric had served all your needs and provided the best service possible. We hope to have you visit in the future.

Thanks guys for helping us out with the Civic purchase. ...

Thanks guys for helping us out with the Civic purchase. You earned our loyalty again. The overall attitude and approach of DCH Acura continues to be the best in the industry. Thanks for doing it right. Best regards,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Happy to hear that everything is going well with your experience with us and that we could help you with your Civic purchase. Give us a call if you need us! :)

The service center at DCH Acura in Tustin is friendly,...

The service center at DCH Acura in Tustin is friendly, clean and has great service. They also have an awesome free espresso machine while you wait. I would recommend them for your Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending us! It's very nice to hear our service department is taking great care of your servicing needs and that you are enjoying the fresh ground espresso / coffee machine. Thanks for sharing!

I took my 07 TL for the 105k service. I've been...

I took my 07 TL for the 105k service. I've been dreading this for months but decided my car needed it. I called many acura dealerships for service quotes and George at DCH Tustin gave the best price. Gave me 10% off too. Put me in a 2014 rlx to drive while work was done. Overall great experience A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for sharing your feed back on your service experience. Very happy to hear that George was able to assist you with your servicing needs and that you enjoyed the RLX loaner vehicle while your TL was being serviced. Let us know if we can assist you in the future. Take care and happy motoring! :)

The service was very good and very friendly and the Time...

The service was very good and very friendly and the Time was very good too. Kyle was very helpful and professional even I don't have an appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the opportunity to serve you! We look forward to your future visit.

Best Car Salesman!

Sam Mcintyre is the best car salesman I have every worked with! He's super friendly, knowledgable and I didn't feel pressured at all. He was able to help work throught some credit issues to get me my dream car! I'm going to refer all my friends and family to Sam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Stephanie for highly recommending us and that Sam took great care of you. We appreciate the confidence you have placed in us and for sharing your experience.