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Renee was the salesperson that we had. She was very helpful and went out of her way to help us and get us a good price. We are very happy with the car. We had to have it serviced for the OnStar Settings and syncing to our phones. She made sure that we got that taken care of and cleared up. She was very professional and friendly.
Awesome to work with
Great team to work with. Found me the vehicle I was looking for and offered me a very fair deal.
I called first thing in the morning to see how soon the dealership could get me in as my tire was continuously going flat x 4 days. The gentleman who answered the phone was very kind and seemed concerned and got me an appt. within an 1 hr from my call. The same gentleman (wish I knew his name) helped me while I was there and was very efficient and great at keeping me informed on what was going on with my car and how long it would take!! Overall...great experience this time around!!
I loved it. Everyone was super helpful and extremely knowledgeable.
Great service trip
Everyone is always very courteous, and customer focused. All of my questions were answered in a professional manner
We were interested in a specific vehicle and came from Topeka to look at it. During the test drive the car had a shake. They assured they would take care of it while we were signing papers. There was also a couple scratches they said they would take care of on a later date. On our way home the car still had a shake. Also, in the title description of the vehicle it had a remote start. We get home to find out it didn't have a remote start. We called up there to let them know the vehicle still had a shake and asked why the remote start wasn't working and we were told it didn't have a remote start. We then said again, well...the papers say it has remote start. So we took it back up to KC to get the shake fixed and the remote start installed, but it was supposed to come with it. They get the shake fixed and remote start put on. They also looked at something with the transmission shifting rough and jerking hard. They found nothing with the transmission. We come pick up the car and on our way home when we came to a stop the vehicles engine lost RPM and almost died. Then a couple days later the car does the same thing, lost RPM and almost died. So we called back up and spoke to Steve Isaac about it and he said the computer would store that information, even though the check engine light never came on, so not true. Then said something just didn't sound right and to bring the vehicle back. So we brough it back and they said they'd look at it. Called a few hours later and said it wasn't doing anything for them so asked if it was okay to keep the vehicle over the weekend to do a cold start to see if they can get it to do it for them. On Saturday Lee (the salesman) called and said the paint guy, who comes once a week, would be there Monday and since they had the car they'd have the professional touch it up so long as it didn't rain. So we told him where the 2-3 scratches on the trunk were and the spot on the driver door that was bubbled out. Monday comes around and the service department called and said the vehicle was ready and again, couldn't get the engine to act up like it had been for us and that the paint bay was being remodeled so no paint was done and wouldn't be able to until after May 1st. We set up the paint touch up for May 2nd. We come and get the car, the next day we were putting gas in and noticed that somebody had "touched up" the vehicle. ALL OVER THE ENTIRE VEHICLE. In spots we didn't even say we wanted touched up. It looked like a child went through and spider webbed the entire vehicle. It looked so horrible and we were LIVID. We call the dealership the next morning to tell them what happened and asked why we were never given paperwork on anyone ding paint, someone not certified went through and damaged the entire vehicle with their xxxx-poor job and why there was work done when we had an appointment set up. We wanted to know WHO ruined the paint job on the vehicle. They could never figure out who did it. They said they could "try" to fix the paint but it wouldn't be perfect. Umm...excuse me? You just ruined our car and you're saying you can't fix it? We did not want the car anymore. Out of the 2 weeks we owned it, we only drove it a week, was in the shop 3..4 times and they have people there working on vehicles and they don't know about it and aren't documenting it. The only option they gave us was to trade it in. OUT OF ALL THE TROUBLE WE WENT THROUGH, TRADE IT IN. We lost out on almost 6k for driving the vehicle not even 2 weeks. Then the other car we wanted had to be inspected and detailed because there was some type of stain on the head liner and side of the door. We were at the dealership for 8 hours and while they were "detailing" and inspecting the car we did paperwork. They bring the car around and the one spot I asked 6+ times to make sure they got it...they didn't even clean it. We were handed the title to the first car that day, which was Friday, and was told we had to register it the next day, on Saturday. Treasurer's office is closed on Saturday. On top of that, I asked the finance guy how long we had until we had to register the first vehicle since we were trading it in and he said the 60 days from when we bought it. Then they tell us we HAVE to do it or what we are doing is illegal and title jumping. I called the dealer and licensing office and they said it is not illegal nor title jumping if we are trading it back to them. They told us to drive the first vehicle until we can register it before we can take our new car we bought. I felt we were treated EXTREMELY poorly and they wanted to hold them putting a remote start in over our head when the vehicle was supposed to have it. I felt like they were annoyed that their vehicle had issues and wouldn't do anything better for us and made us stuck and lose out on a lot of money to benefit their pockets. We will never recommend anyone go to them and I wish we had never stepped foot onto their lot. They screwed us over and they don't give a crap or stand behind any of their work. Shady dealership.
I chose Randy Curnow GMC because they had the best deals in a 200 mile radius of where I live. I worked with Chevis via text and e-mail due to the fact that I live a little over 2 hours from KC. The General manager was very nice and easy to talk to. He called me personally to discuss the vehicle I was looking at. Most of my paperwork was done before I even walked into the dealership which was a huge time saver! Definitely a great experience!
Efficient and very courteous service. Professional
Efficient and very courteous service. Professional in every way.
I'm always pleased with the results of the service
I'm always pleased with the results of the service.
Experience great good communication good service
Experience great, good communication, good service