Apple Ford Lincoln

You're treated with such disrespect as a customer. My last appointment I made with them was for a Ford recall. It was for 7:00am and I was first in line at their facility and was told it would take 3 hours to fix the vehicle. I waited 3 1/2 hours and went to inquire about the vehicle and was told we don't have that part and they might get it in 2-3 weeks. This was only one of many mishaps with Apple Ford. On top of charging ridiculous prices for repairs, they speak to you like you have never seen anything under your hood. Do your research on places to fix your vehicle, but stay away from Apple Ford service department. "Fool me once, shame on you; fool me twice, shame on me!"

Went in for an oil change and tire rotation. Ben at the service desk was engaging, and very polite. Since I arrived late morning, Ben offered me a shuttle (back home) rather than waiting for the vehicle at the dealership. I’d recommend giving Apple Ford a try. Great service, friendly staff, and competitive pricing. Apple Ford went beyond the task that day by giving me an overall vehicle wellness report so I am aware of any recalls and/or upcoming services to keep my car road worthy. Thanks Apple Ford!

Bought a 2019 Lincoln MKZ from the dealership in August 2022. Easiest purchase I've ever made; plus the car is simply amazing (3.0L TT, 400 HP). I smile every time I see it, and then smile more every time I drive it. I still get 25 mph, even though its the most powerful vehicle I've ever purchased. The dealership itself was a dream to work with (thanks Deavan!), got a good deal, a great car and was out in less than 2 hours (including test drive!)

Everything was great, very easy to get my car worked on. Was able to get a loaner car. The return process was very easy to follow.

Great dealership fast friendly service makes you feel like family happy to be part of the Apple family this is my 2nd vehicle from Apple

Amazing service, friendly employers, quality service. I've been bringing in my 2020 Ford Eacape into them for oil changes since I bought it from them.

Les, my service guy takes care of everything fast. He always explains what the problem and let’s me know what is urgent and what can wait. The guys in the shop do an excellent job and there have never been any complaints from me We’ve been with Apple Ford since they opened… why shop or service anywhere else!

Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently.

Always thanks care of any problems. Thanks for all your excellent help. Always complete everything and do it in a very timely and efficient fashion.

Courteous. Prompt. Timely. Daniel was quick and responsive with my need of getting my vehicle serviced. Delivered the car a day before scheduled for the pick up!