Reviews
My husband and I just had one of the best online car
My husband and I just had one of the best online car buying experiences ever! Liz & Ramy at Joe Rizza Acura are truly amazing! They made the process as simple as could be & went above and beyond to answer all of our questions and help us with whatever was needed, especially considering that they are in IL & we are in NC, and even after delivery of the vehicle, they are still willing to answer questions & help us. They didn't ask for this review but it is so incredibly well-deserved that I had to do it & I highly recommend reaching out to them if you're in the market!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Christina, for your wonderful review! We're thrilled to hear that you and your husband had such a fantastic online car buying experience with Liz and Ramy at Joe Rizza Acura. It's our priority to make the process as seamless as possible, and we appreciate your recognition of their dedication. We're always here to help, even after the delivery! Thank you for recommending us, and we look forward to serving you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
It was a pleasure purchasing my Acura MDX from Pat Dazzo
It was a pleasure purchasing my Acura MDX from Pat Dazzo at Joe Rizza Acura in Orland Park. The whole staff valued my tight time frame I was on that weekend. We negotiated and came up with a deal that was fair for both sides. Thank You!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tom, thank you for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that we were able to assist you and that you had such a positive experience. We hope you enjoy your new MDX!
Price on CarGuru was misrepresented.
Price on CarGuru was misrepresented. Dealer added bogus “safety inspection“ charge added over $1000 to advertised price. Otherwise friendly and reasonable accommodation for inspection and test drive.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Jeff, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I just bought an Acura Precision Certified 2023 MDX
I just bought an Acura Precision Certified 2023 MDX Advance from Joe Rizza Acura. The entire experience was absolutely phenomenal right from the start. I'm from out of state and called to check on the condition of the car. I had spoke with both Liz and Ramy and they shared facetime videos of the car, inside and out and assured me the car would look pristine. I made an appointment for me to make the over 7 hour round car trip to see the vehicle. The car was as promised! Pat the General Manager was a pleasure to work with! Robert was great at helping me dial in all of the tech features. Everything went very smooth and I couldn't have been happier. Highly recommend Joe Rizza Acura for anyone looking for a no-nonsense auto dealer who respects their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Don, and it's great to hear about your excellent experience here at Joe Rizza Acura.
Gave me the price I was looking for.
Gave me the price I was looking for. Had the vehicle I wanted and Everything was prompt and professional
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- Overall experience 5.0
- Does recommend this dealer
Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that we were able to assist you and that you had such a positive experience.
Super friendly staff that helped me get in and out in a
Super friendly staff that helped me get in and out in a timely manner and they were very accompanying
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- Overall experience 5.0
Thank you so much, Julio, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Poor after sale communication.
Poor after sale communication. Car had bad electric 12V Battery and got stuck in another state. Also Gave out my personal information to the customer that bought my Trade in Not Cool salesman Jay Not cool at all
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Joe. We take your concerns seriously and encourage you to reach out to us directly at Joe Rizza Acura so we can address these issues and ensure a better experience moving forward. Your feedback is appreciated. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
I leased a 2024 Acura zdx from Joe Rizza.
I leased a 2024 Acura zdx from Joe Rizza. This is the 3rd vehicle I’ve leased from there. I worked with Pat Dazzo over the phone, and there were no surprises when I got to the dealership. Also, Lenny and Tom were very knowledgeable and helpful. Would highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Rizza Acura!
Upgraded my Acura RDX to a more efficient one, worry free
Upgraded my Acura RDX to a more efficient one, worry free & stylish. Staff was friendly & a pleasure to do business with Joe RIzza Acura, Shout out to Gerard, Tony & Bill!!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.
The dealership was fantastic and we love the MDX.
The dealership was fantastic and we love the MDX. Cory was great showing us all the cars details and pairing our phones and positioning set up. Tony and Pat were very helpful and made you feel at home.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that Tony and Pat were able to assist you and that you had such a positive experience.