Findlay Honda Henderson

Cole was very helpful in getting my A/C repaired. He provided excellent customer service. Because of the excellent service I received from Cole, I will definitely be coming back for the upkeep of my Honda, most especially if this type of service is the norm. The staff is always pleasant and courteous.

Cole Petto was my excellent service rep at Findlay Honda Henderson. He is very professional, courteous and hands on. I came in with an AC problem. Cole explained everything every step of the way on the repair. He even arranged a loner car for me as the vehicle was repaired. Cole made himself available to me for any questions at any time. Even the mechanic that fixed my van was very god at explaining what went wrong with the AC. For my first time at Findlay Honda Henderson I was very impressed. All thanks to Cole Petto. I plan on using Findlay Honda Henderson as my vehicle service dealership. Cole is a valuable employee for Findlay Honda and represents the dealership service department very well. Thank you for your service that you provided.

I am always so impressed with the service and team here! Very professional and I always leave knowing my car was in good hands. Huge shout out to Cole, he has made all of my Honda experiences quick and easy.

EJ was great to work with and made sure I was satisfied with the work done on my car. He went above and beyond to make sure everything was to my liking and I couldn’t be happier with how it turned out.

I took my car in for a recall and oil change. The appointment process was easy and I was greeted by Cole, a thoroughly helpful guy. He was patient and answered all of my questions. I appreciate the good communication during my appointment. 🙂 It was one of the easiest service appointments I’ve ever had. Everything was EXCELLENT!

Anthony provided great customer service and kept me updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you Anthony.

I made an appointment and dropped my car off for service last Monday. Anthony took my car and told me it would be done by EOD Tuesday or sooner, so I left. 30 Minutes later I get a text from EJ saying to use that text message thread to contact them regarding my service. The next day (Tuesday), I did not hear anything. I was off that day, I wanted to get my car as promised, so I messaged EJ and got no response. I wait until Wednesday, after several more messages that were ignored, EJ finally calls me at 10:30 am (they open at 7 am) says my car will be done at the end of day. I said, it is not that big a job, it was supposed to be done yesterday so I guess nothing was done to it at all on Tuesday. His excuse is that Anthony was off Tuesday, and so it was assigned to him. The problem is I got a text from him on Monday, so it was assigned to him then, so nothing to do with Anthony being off. I reminded him to apply my 15% discount, and he said he would. He calls me back at 3:55 to tell me my vehicle is ready and that they are there until 6:30, am I coming to pick it up? I say yes, I will be there. Leave work early since the car was not ready on Tuesday, on my way there and he called me again at 5:15 saying he is leaving at 6, Am I coming? I say yes, you said 6:30 before but I will be there. Then he says he stays past 6 so whatever. I get there before 6. Wait for a while until he showed up, no one else (there were 5 or 6 of them sitting there) even offered to assist me. Finally comes in and he says he gave me this discount and that. So, I pay the bill and leave. Get in car and tire pressure low light comes on 1 mile down the road. I also notice a scrapping noise when I hit a bump. Get home and check the bill and he gave me 100 off for my coupon but the coupon is good for 15% up to 150 so he does not even know the coupons they offer. The next day he sends me a survey link asking for 5 stars. I reply to text and say hey here is copy of coupon, you shorted me, it is good for up to 150 off not 100. No response. I waited a while and texted him again, the receipt said they did 25-point inspection, but I did not receive an inspection report. NO response. I waited a while, texted him, and said you had the car for three days and did not even wash it. No response So, the next day, I check my tires and reset calibration, on way home from work I hear scrapping again. Start looking around, got down on hands and knees with flashlight and I can see the engine undercarriage cover hanging down a couple inches, bolts missing. Thankfully, it did not catch on speedbump, or it would have been bad. I go to survey link and instead of leaving review, I click the contact us first so we can fix it button. I put all this in and say I want my panel fixed and bolts replaced. This is Saturday at about 9 am. No response all day. Sunday, I bought my own bolts and put the car on ramps to discover cover was installed wrong and bolts were missing. I adjusted the front part of the cover and installed the bolts I purchased, but I still have an unrelated vibration rattle from the back of car, something THEY did because it was not there before. I will have to get my flashlight later and try to figure out what they did. So here it is Monday and E.J sends me another link asking for 5 stars in the same text thread where I asked him about all these things and he ignored me. Had they just fixed my issue, I may have let it go but they did not, and I still have a problem. Also never got my 50 dollars back, never got my inspection report, never got my missing bolts, still have vibrating noise and even when I told him he did not deserve one star – he ignored that too. Not sure they even did the work on my car. Do yourself a favor, if you do go here and EJ comes out to help you, Drive AWAY.

Brought my Accord in for an oil change. I was hesitant because the last time O had service done, the advisor and the previous technician left me unimpressed due to their lack of quality especially. However, Devon corrected that bad experience and provided exceptional service on June 13th. Thanks Devon for taking care of me. I’ll see you for my next service.

Great customer service; thorough, yet quick and quality service. Overall great experience and look forward to returning for additional car needs.

I brought my car in @ my 7:30 am for a 10k maintenance appointment, and done an hour later. Findlay Honda takes good care of its customers 😊