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Crossroads Ford Apex

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–9:00pm 7:30am–8:00pm
Wednesday 9:00am–9:00pm 7:30am–8:00pm
Thursday 9:00am–9:00pm 7:30am–8:00pm
Friday 9:00am–9:00pm 7:30am–8:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Apex from DealerRater.

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Tops in Service

Outstanding service with great integrity. It's always a pleasure to deal with a company that not only is efficient, but honest as well. Their work is of superior quality. My last vehicle was purchased here because of the quality of service given. I Was equally pleased with their sales department and will purchase my next vehicle from them as well. I'm currently driving a 2012 Ford Taurus and have been very happy with that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Patricia, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Drive safe, and we'll see you on the road.

Customer service!

When I came in to the shop i was helped immediately. The staff was very helpful and tended to all my needs. Thanks to you guys, my car drives like a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your warm review of the team here at Crossroads Ford! Thanks again for the positive feedback!

Great Service

Very friendly, curtious. I enjoyed my experience. I will come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant Experience!

I enjoy the quick no appointment service. Your lounge coffee/pastry area helps pass the waiting time quickly. The free car wash is very much appreciated. I look forward to my next visit! Lou Mitta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jeep Wrangler

Brian Morgenroth was great to work with. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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YOU DA BEST!!!!!

2006 Linc LS Service and Staff over the top!!!! Could not be better!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Thanks again for the great review of Crossroads Ford!

Great Service, Professional, courteous personnel

My Ford CMax wouldn't start. I had ignored a recall notice. I got it started and took it in and your people were courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Tom! We're happy to help however possible. We always strive to provide personable and excellent customer service. Thank you again for the review!

great service

They showed courteous, prompt service at a reasonable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the feedback. We appreciate your review and hope we can continue serving you for many years to come.

Nothing new to me.

The repair took a little longer than expected but it was fixed and that is why I went there in the first place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always happy to help our customers at Crossroads Ford. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Great service

I always get great service when I go to Crossroads.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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