Reviews
Write a reviewQUALITY
excellent speedy service.efficient polite staff/would recommend to friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Crossroads Ford. We always strive to provide personable and excellent customer service. Thank you for the review!
Great experience
I really like my cmax. I feel like I got a good deal and the staff was very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the wonderful comments of the team here at Crossroads Ford. Feel free to stop by if you ever need any more help.
Great Service
I bought my 2005 Ford Sports trac from Cross Roads . You include free service for up to 25k. I always did basic service myself but it was easier to let your service dept do it. That was 145k miles ago. Totaly satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Jeff Clark was great to work with! Although my car took a little longer than estimated to finish, he provided me with a loaner, and the mechanic stayed late to finish. They even retrieved my son's baseball gear from the car for his game!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful overall experience
Sales person Seth was the best, the process was easy and the car is great - Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, John. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great place to buy a car and have it services too!
I am always pleased with the service that I have received from Crossroads Ford. I had to get the oil changed on my 2013 Ford Escape. The personnel there are always pleasant and courteous. The service was quick even though there were several others getting their vehicles serviced too. It is because of the experiences for service and the original experience when we purchased the Escape that led us to purchase a 2016 Mustang GT. Ford is the only company I will buy a car from. Their products are excellent, the sales experience at Crossroads is great and the service you receive after the sale is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Michael! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Awesome Staff!
Chris was my sales person and he did a great job of helping me, no pressure, no fast talk, just honest the way it should be. He helped me lease the car I wanted. The staff is excellent, everyone knew what to do and got me on my way in my new car. Thanks for all your great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful experience
My experience was just fine. I have been in and out (with my newly purchased F150) so expediently before. Good job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Crossroads Ford. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
customer
2015 Focus Everyone I've dealt with in sales and service has been excellent, especially Joseph our salesman
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reverend
I did not purchase and automobile; rather, I had my 21013 Escape serviced. The service has always been good. The service managers are knowledgeable and efficient and always helpful. As to my 2013 Escape, I am completely happy. It is an excellent vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase