Reviews
Write a reviewAlways feel welcome.
I always have a great experience there. Staff always pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Judy. Hope you're enjoying your vehicle, and as always, drive safe!
Service visit
You carefully listened to my concerns - and handled it in a professional manor. At the expected cost.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Edward. Feel free to stop by if you ever need any more help.
Clean facilities
Yes very helpful and on time service. I went in for a recall and am pleased with their service. The car is running more smoothly now. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome!!!!
Harrison was awesome! I'm a first time car buyer and he walked me the whole process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a buying experience
I saw an Internet add for a 2016 Ford Escape with a rather large discount on it. I called and Mike Brinkman answered (very politely I might add) and he said that the vehicle was still available. I made arrangements for him to meet my wife and myself at 7:30 pm because I work 75 miles away from the dealership. The entire buying experience went quickly, smoothly and we were treated with the utmost respect even though this was our first ever visit to Crossroads Ford Cary. If ever I buy another vehicle I will start at your dealership instead of ending up there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Hope you're enjoying your vehicle, and as always, drive safe!
Great service
Had to wait a little while but service was great as usual
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice Place great staff
Great Service advisors and prompt competant service. I like this place.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My escape
The purchase of an Escape was the first Ford purchase of my driving history (More than 40 years). I am enjoying my car and love its hauling capability. The navigation system was a must have and I am using it whenever I go somewhere out of my usual routes. The dealership has been very helpful as I learn to use the many features and the Quick Service option was great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Judith. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Quick Lane Service
Crossroads Ford, Quick Lane in particular, is the best, most efficient experience a car owner could hope for. Well done and hats off to the service desk personnel.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Crossroads Ford. Do not hesitate to call if you need anything. Be safe on the road.
Oil Change and Tire Rotation Service Experience
The service was timely and desk personnel were friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase