Reviews
Write a review100k service
Jeff, service advisor, was very accommodating, upfront, and honest with me regarding the 100k service quote. I appreciate the process and quote. However, after a quick price check I elected to only have certain things done at Ford. If pricing was more competitive (aka lower) for brakes, coolant flush, power steering flush, & tune up you would've earned my business for that as well.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My Brand New Ford Fusion
Ramesh, Greg and Mr. Wooten were a joy to work with. Even though I spent most of the day in the showroom I enjoyed haggling with all three of them on the purchase of my brand new 2016 Ford Fusion. I have actually already referred my stepson to crossroads who bought a 2013 f-150.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. We greatly appreciate your business and thank you again for the review!
Mustang
I wouldn't take my beautiful red mustang to be serviced anywhere else. I get good service in a timely manner with a good attitude from people who obviously know what they're doing. I may have entrusted my cavalier to those amateurs at Jiffy Lube, but I'm a Ford man now.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for being one of our valued clients and leaving us your response to the quality service you received! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Great buying process
I purchased a 2015 Electric Focus. The process was great, including my salesperson's in-depth knowledge of the electric vehicles. I appreciate the "electrification" of the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience, Douglas! Please let us know if there's anything else we can do for you. Drive safe and see you on the road
Great fks
Great staff and service, Crossroads should be proud!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
We were very happy with the recent service we received at Ford regarding our Ford Flex. Crossroads Ford fixed a pre-existing problem we had during the initial 36,000 mile warranty that popped up again at 37,000 miles. Apparently, there was a TSB on the glue used on the ceiling. We have always bought Fords, we have owned a Ford Mustang, Ford Expedition, Ford Escape, Ford Freestyle and the Flex. We have a 15 year old daughter and are thinking of buying a Ford for her. Thanks Crossroads Ford for the excellent service. This is what keeps us buying Fords.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast Service, helpful staff
Fast service, helpful staff. The staff even applied a coupon that would provide better overall savings than the one I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Service, Nice Waiting Area
These guys are quick. I love being able to get my regular maintenance performs in minutes rather than hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Reliable Service!
I've had fords now for 3 years so I can't remember prior to using you guys. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Lane efficient but timely
Quicklane oil change was good. Wait time was extremely long (~2 hours) but was busy.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We strive to provide our customers with excellent service in a professional and helpful setting. If you ever need any help, please give us a call!