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Crossroads Ford Apex

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Apex from DealerRater.

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How buying a car from a dealer SHOULD be.

Seth made buying the Fusion extremely easy and quick. Sam has resolved any issue I've had with it with prompt and courteous service. I will definitely be recommending Crossroads Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Place to Buy a Car

Perfect car buying experience. Helpful salespeople, great customer service, had car I wanted, very easy and fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, beautiful showroom

I brought a 2016 Ford Fusion SE. My experience at Crossroads Ford was spectacular. Everyone one working there was helpful, courteous and knowledegable. I brought my grandkids with me and there was so much for them to. From the Green Machine, The Playroom and the snacks, drinks and flat screen tvs, they were taken care of while i could complete my car buying experience. The salesman that helped me was GREAT! I will be forever thankful for CROSSROADS FORD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Salesman was Great

Overall good experience, will have to take car back to get it fully detailed as it was late when we picked it up and it needed to have a better job done of getting the glue and debris off after having it delivered from another dealership. there are also a couple of blemished spots on the rear spoiler that need to be buffed out (hopefully that will take them out). Salesman was great and done his best to have the car ready for us, the problem seemed to be with the detail team. The young man that came out on the showroom to fix some of the areas done a very good job given the time he had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service . Awesome staff.

Staff was great. Service was great and quick. The person at the desk answered all My questions and was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

All the staff was great especially Marcus our salesman and Ray the financial loan representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2013 Focus

wonderful associates *********************************************************

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Ford Fusion

Always enjoy doing business here. Salesman Scott S. was especially nice and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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customer

My transaction was simple efficient and easy...the way I like it. Josh Tolles is a great associate for the dealership. He was on top of the deal from the beggining and had excellent follow up. he also went the extra yard to keep me informed of the status of my delivery. great work Josh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful experience

I purchased 2015 Ford Focus last week. I test drove two cars,but this car just felt right for me. I was in your dealership twice (2wks apart) The first trip my salesman was Charlie Ross, he was not pushy and trying to rush me and this was a big dealing part for me. I got his card and promised to see him when I was ready to buy. I arranged a certain day and time to come back to the dealership to again talk to Charlie. He already knew exactly the car I was interested in and had it ready for me to check once again. He was very knowledgable in showing me the various buttons etc. on the car,explained each one and answered questions for me. He never once tried to rush me into making a quick decision. This, coupled with the respect and kindness he showed me was a huge dealing point for me with your dealership. I have three ford dealerships closer to me,but chose to buy there because of the kindness and respect I was shown by everyone including Terry Wooten who did my final paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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