Reviews
Write a reviewMartin Shalhoub
It was fine. Was hoping that I would hear more about was warnings my vehicle had.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Service was excellent. Staff were very helpful. Facilities were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Great service, courteous and friendly staff. Thank you for taking care of the issue quickly, my car was picked up and fixed the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Mehdi, we are happy you had a pleasant experience at our dealership. Thanks again for the great review of Crossroads Ford!
Excellent Customer Service
The rep was friendly and courteous. He spoke in a way I can understand and delivered on all that he said he would do. It was a very enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
No issues with my service. Was relatively fast and I did receive a call confirming when it was completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service, good price
Ruben, the guy in service is always very kind. He always puts a lot of effort to everything we need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Octavio! We're happy to help however possible. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
great facilities
Would 100% buy from Crossroads of Cary again. They were easy to deal with and gave me the deal I was looking for. Thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I bought a Fiesta....
I was lucky to work with Mark Royakkers throughout my Fiesta shopping/buying experience. He was patient and attentive to all my questions in an effort to help me reach my needs, within my budget, and his follow-up calls to assess my comfort level after the sale have been greatly appreciated. The Finance Manager during my buying process was Reid White, whose occupational skill and appreciation for people seemed to help expedite the transaction with a smile. He was more than willing to explain the details of the add-ons that I thought I needed, such as GAP insurance and the benefits of an extended warranty. My car-buying experience at Crossroads Ford was stellar. If this was a Ford Inc. survey, I'd have to say I was COMPLETELY satisfied. Thanks for your time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to know you had such an excellent shopping experience, Kim! Our Staff works hard to go the extra-mile for our valued guests and we hope to see you again!
alonza walston
2015 ford edge. was treated excellent. very helpful. service was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your feedback, Alonza. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good Customer Service
I bought a Ford Explorer. Everyone was very nice and helpful. My one issue is that it took way to long to buy the vehicle. I pretty much went to the dealership with the intention of buying a vehicle but I almost walked out because of the length of time it took. It just seems like the process could have been simpler.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Ford Explorer, Kelli! Thank you for your feedback! Safe travels!