Reviews
Write a reviewService Evaluation
Extremely Professional and Fast. My Service Representative Rubin was courteous and professional. Service Lounge was clean and inviting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good experience with people
Helpful and courteous when working on my 2010 f150 as well as my 2002 . Very attentive to detail. Very happy
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, William! We truly value your business and hope to see you here again down the road!
Friendly staff, long process
Our experience with buying a car with Crossroads was good for the most part. Everyone was very nice throughout the process. However, when we were about to close a deal on a car, our sales guy came and told us that someone had just bought that car. It was very frustrating as we had already been there for a good three hours. Our sales associate did get a car transferred from another Crossroads that matched our needs. The process took an entire day, and when we finally got the car, it felt pretty rushed to get papers signed. Our car also had A/C issues from the start, so we hope to still get that fixed when someone can figure out what's wrong. Our 2015 Ford Focus will hopefully be a great car. Since it spent a great deal of time (2 weeks) in the shop after we purchased it because of the A/C issue, we still haven't gotten a total feel for the vehicle. Again, the people were very friendly, the process was long, the closing was rushed, but we hope that in the end we will be happy and grateful that we bought our Focus at Crossroads.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very good service!
Service was very good! Still waiting to hear about the seatbelt buckle that gets crushed when the seat is folded down.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for you review, Betsy! If you have any additional questions we will be more than happy to assist you.
Great friendly service
I had a great experience leasing a F150. I enjoyed talking with Mark R. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Didn't need an appointment. Oil changed in minutes
We called at the last minute for an oil service. We were pleasantly surprised to hear we didn't need an appointment. We took the car in the next day and in minutes we were on our way. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We try to make your visit as simple and convenient as possible for you, Jerry! Thanks again for your business!
Professional advisors and staff
Prompt service desk advisors. Truck service was promised and delivered on-time. Wish the site washed vehicles would be an added incentive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
excellent work!
the service staff was very inviting, they were clear in what they did and were very professional - excellent team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear our Staff was such a pleasure to work with, David! We look forward to seeing you again!
Clean, professional facilities.
Helpful and friendly staff. Fast and good quality service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, friendly staff
Very courteous staff and very organized. Fast service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad everything was completed to your satisfaction, Tracy! Please let us know if there is ever anything else we can do to assist you!