Reviews
Write a reviewExcellent service
With all the good cars on the market available to purchase. I chose a Ford Taurus just so I can bring it to Crossroads Cary for service. Everyone is very helpful, concerned and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
New tires and alignment
My service was great! From them checking competing prices for my tires to the recommendation of which tires to choose. Friendly people who are honest about the work that needs to be done and always checking before doing any work. I have never been disappointed or unhappy and feel that I am treated fairly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, fast
I bought it in Ga but moved to and and had it services. Love you guys. Fast and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
quick, efficient service
quick, efficient service using Fast Lane. nice to not need an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience, Kenton. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Customer
Ford Fusion 2015. Service was great and we liked the fact the service department was on time and we did not have to wait very long. Staff was very helpful and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great hours
Service hours are the most important since I can drop by after business hours or on Saturday
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Thomas! We hope we can continue to do business with you again in the future! Take care!
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very quick service...very nice waiting room......................................
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SERVICE
My 05 ST has been serviced at your service center since purchased at your dealership. & I have been completely satisfied,
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great professional service
We purchased a 2015 Edge. We have been driving a 2008 Edge for the past 170,000 miles. We are hoping to get the same service from this one. The salesman was very helpful and answered all of our questions. we came to the dealership to buy a car. It was nice to be treated well and with the understanding that we were ready to buy. I must say that other dealerships have lost the opportunity to deal with us in the past because they did not recognize that we were ready to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear your purchase was completed to your satisfaction, Mark! We sincerely appreciate your business here with us at Crossroads Ford, and we look forward to continuing to do business with you!
Service inspection.
Explanation of services explained. Recommended items that would need inspection/repair and cost during next service visit. Provided comparison cost. Lounge area very clean. Excellent condiments.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience, Perrett. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.