Reviews
Write a reviewClean facility
I call to make sure there isn't a long queue before me since I have 2 small children who are not patient enough to sit for 1 hour. For the "works" oil change and filter with a few check up, we got out after 70 min. Close enough.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience, Huichen! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Gary Saber
Great service advisor and technician. Stayed after hours to complete repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Review
2012 Ford Fusion has been very satisfactory and your service has been very good. I really haven't had any problems with my vehicle, and have done routine oil changes. Just replaced tires with an alignment at 40,000 miles and had power steering software replaced as part of a recall. Love the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review, David! We hope we can continue to do business with you again in the future! Take care!
Professional and thorough
Quick and professional service! Customer service is alive and well here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our Staff works hard to go the extra-mile for our valued guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
Great service as usual. Quick, professional, and convenient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great buying experience.
I purchased a 2015 Ford Escape. The salesperson was very helpful and spent a lot of time asking about the specifics for the type of vehicle I was interested in. He was very thorough in showing me different vehicles in the price range I was looking for. He took a lot of time to show me the vehicle features in the Escape that I purchased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome experience
I am always satisfied with the service I receive at Crossroads. The staff is helpful and considerate of my time. There is never a long wait. I will definitely recommend your establishment to others. Thanks for all you do!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us, Jennifer. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Good Dealership
Ford F-150 XLT. Staff was very helpful. My rep was a bit green but he did ok. Finance rep needs to ask first whether the customer even is contemplating the extended warrantee. We did not need it but had to sit through 25 min. of explanation just to say NO. Otherwise, very well taken care of by the dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
prompt service
the work has been done in a timely and efficient way and the staff are friendly and polite
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent car buying experience.
We purchased a 2015 Ford Explorer Limited. My daughter and I had been in a serious accident the week before that ended up with my van being a total loss. The staff were extremely helpful as I was working out of state. The majority of the purchase was completed via phone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, thank you for being one of our valued clients and leaving us your response to the quality service you received! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.