Reviews
Write a reviewOutstanding service.
I've never used your service before. I was very pleased with the courtesy and thoroughness of the service. Charges were very reasonable.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Gil! Please let us know if you ever have any additional questions! Safe travels!
Ford Escape Service
Service was great. Wait time of about an hour seemed a bit long for an oil change and tire rotation.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was truly a pleasure to do business with you, Ronald! Here at Crossroads Ford, we sincerely hope to see you again! Take care!
We are now a total Ford family
Two weeks ago we purchased a 2015 Fiesta Titanium after looking and test driving a few other competitive models. We fell in love with the car, it's features, the driving experience, styling, etc. The staff at Crossroads made the entire experience pleasurable. Everyone we came in contact with was extremely friendly and helpful....from our salesperson, to the general manager, to the finance person and the reception staff and staff just walking around. We purchased a Fusion SEL in 2011 from another local dealer and had such a bad experience we would not consider returning to them. Crossroads was the complete opposite. We have already recommended them and given our salesman's card to a friend.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, David! We appreciate your recommendation of our location and we hope to be of service again in the future.
Customer.
Excellent service. Staff always very helpful. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfied customer
Helpful staff and found me the truck that I wanted with little hassle. Listened to my specific wants and meet them.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Fusion 2015
Dubie was awesome! He was very helpful, polite and extremely personable. I've already recommended 3 friends to go to Crossroads and talk to him about their next car purchase. I was extremely pleased with the buying experience and I know my next purchase will for sure be a Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review, Thomas! Thank you so much for always choosing Crossroads Ford as your first choice for service!
?????
Staff was friendly, courteous, and ready to help solve my problem. They showed me what was wrong and made recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CrossRoads Ford
My service advisor Matt Kiel did an excellent job. He was courteous and professional and kept me informed of changes in the scope of work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
it is great to hear everything was completed to your satisfaction, Todd! Please let us know if there is ever anything else we can do to assist you!
Great service
Service was done a lot quicker than I anticipated. Was a nice experience and would take my car back for service again.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Retired
Very accommodating. Sorry our warranty is soon going to run out. Staff was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bryant, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you again for your business and we look forward to your next visit! Safe travels!