Skip to main content

Crossroads Ford Apex

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Apex from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service and customer service

Great service and customer service too. Sam, and the shuttle drivers (Kelly and Joseph) were most helpful, professional and curtious. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Service

2012 Edge, regular 5,000 miles service/the works, service was quick that day, very some.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We hope everything was completed to your satisfaction, Leonard! Please let us know if you have any additional questions and we will be more than happy to assist you!

Awesome Service!!

I purchased a 2015 Ford Focus and my salesman Dubie was AWESOME!!!! I have purchased numerous vehicles before, but, this was my best experience!! I will definitely spread the word and will also be back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Good service, missed recall service opportunity

Quickly set up and performed the service without a lot of delay. However, it would be more helpful to coordinate recalls applicable to the VIN at the time of the routine maintenance where possible. I have been putting off all the recalls' service because of the lack of a part from Ford for the most important-looking recall for a control module. I do not want to "sit around" the shop for the lesser recalls, but getting them done with an oil change would not be such a big waste of my time as doing each type of service in separate visits.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

One of the best dealerships I've been to

Everytime I go, they are always very courteous. They are very prompt, professional, friendly, organized,thoughtful, preemptive. Overall always very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your continued business over the years, Bradley! It is always a pleasure to assist you and we look forward to your next visit!

No comment

Service was very good, but required more service than the warranty covered

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Quality Service / Great installs

Shop gets work done in a reasonable amount of time with very good quality work. Have bought parts myself and had sent to service dept. Performance parts such as a quick shifter and a Ford Racing exhaust for my '14 Fiesta ST. All work done perfectly.....

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Done Right first time, on time

Expensive, but the repair was done right the first time and on time. Greatly appreciate the shuttle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great crew

2013 Raptor, awesome truck and awesome experience with dealer! It is my second vehicle from Cross-roads and I will keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

I was waiting at the door when the service center opened up. Services performed were oil change and tire rotation. It was a very efficient check-in process. Comfortable waiting area. Service was completed more quickly than I expected. I was in an out so quickly that I actually got to work on time that morning, which I was not anticipating! Thanks for another quality experience at Crossroads.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No