Reviews
Write a reviewGreat service and customer service
Great service and customer service too. Sam, and the shuttle drivers (Kelly and Joseph) were most helpful, professional and curtious. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
2012 Edge, regular 5,000 miles service/the works, service was quick that day, very some.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope everything was completed to your satisfaction, Leonard! Please let us know if you have any additional questions and we will be more than happy to assist you!
Awesome Service!!
I purchased a 2015 Ford Focus and my salesman Dubie was AWESOME!!!! I have purchased numerous vehicles before, but, this was my best experience!! I will definitely spread the word and will also be back in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good service, missed recall service opportunity
Quickly set up and performed the service without a lot of delay. However, it would be more helpful to coordinate recalls applicable to the VIN at the time of the routine maintenance where possible. I have been putting off all the recalls' service because of the lack of a part from Ford for the most important-looking recall for a control module. I do not want to "sit around" the shop for the lesser recalls, but getting them done with an oil change would not be such a big waste of my time as doing each type of service in separate visits.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
One of the best dealerships I've been to
Everytime I go, they are always very courteous. They are very prompt, professional, friendly, organized,thoughtful, preemptive. Overall always very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your continued business over the years, Bradley! It is always a pleasure to assist you and we look forward to your next visit!
No comment
Service was very good, but required more service than the warranty covered
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quality Service / Great installs
Shop gets work done in a reasonable amount of time with very good quality work. Have bought parts myself and had sent to service dept. Performance parts such as a quick shifter and a Ford Racing exhaust for my '14 Fiesta ST. All work done perfectly.....
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Done Right first time, on time
Expensive, but the repair was done right the first time and on time. Greatly appreciate the shuttle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great crew
2013 Raptor, awesome truck and awesome experience with dealer! It is my second vehicle from Cross-roads and I will keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
I was waiting at the door when the service center opened up. Services performed were oil change and tire rotation. It was a very efficient check-in process. Comfortable waiting area. Service was completed more quickly than I expected. I was in an out so quickly that I actually got to work on time that morning, which I was not anticipating! Thanks for another quality experience at Crossroads.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase