Reviews
Write a reviewAwesome
Computers and TV in the waiting room. Fast service and snacks. This place is awesome
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service experance
For quick service the team was polite and got me in and out in an expedited manner. When checking out it would be nice if the service check out person could check out your information was I there befor, do I have credit, etc. theses small things go along way. The question to ask how do we know when we got it . You know you got it right when the customer says how did they know I needed that and or wow thank you for applying that credit I did not know I had or alloying the special rate with out asking. Rob peck
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really enjoyed reading your review, Robert! Please let us know if there is ever anything else we can do to assist you! Take care!
Great Experience at Crossroads Ford
Work completed in a timely manner. Actual cost was less than estimate! Very pleased with experience and will return for further service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, we are so pleased to hear your experience with us was such a positive one. All of us here at Crossroads Ford truly value your business and hope to see you again soon! Take care!
First tune-up.
Just had our first maintenance (10k tune up on my 2013 C-Max Energi). Staff was great, in & out in an hour as they predicted. Had a leak in my windshield washer that had to be fixed at the warranty garage. The only complaint is this simple problem caused us to make an appointment on another day to get service for the fix. We live more than 20 miles from the dealer so it took an additional half day of our time and 40+ miles on my car for such a simple thing.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Owner
Chris worked hard to finds us what needed and wanted and close to our budget as much as possible. This makes our second car purchase from Crossroads Ford in Cary and each time the salesman was very helpful and very courtesy. We are glad to recommend your dealership to all our friends and family, or anyone looking for a car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
F-150 Service 6/11/2015
Excellent servicing, great staff! Timely, thorough and included all required actions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awsome service
Everyone was great and service is outstanding will definitely come back and refer others to you're business
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
My experience with Ford was great, they where helpful and friendly. They tried to fix the brakes squealed since the day I bought the car August 2014 it was good for a while but they recommended that I should go to the Jeep dealer and they gave me directions to get there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for your kind words of your recent visit! Thank you so much for choosing Crossroads Ford as your first choice for service!
Great service
Best service...............................................
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change
The oil change was done promptly. In addition, the associate installed the upgrade on the navigation system. I am pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase