Reviews
Write a reviewGreat puchasing experience
Very straight-forward and easy process to purchase my 2015 Escape. The staff worked with me to arrive at a vehicle and a price that everyone was happy about.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience
I was greeted with a smile. The folks at Crossroads listened before they spoke. They were professional and friendly at every step of the car buying process. I ended up purchasing an Explorer XLT and couldn't be happier with the vehicle or the process. The facility is second to none. All indoors with great inventory. Well done Crossroads team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service, clean facility,
Service is timely; staff is helpful and courteous; service is quality. Service is a little more expensive at Ford dealership, but worth the cost. My Ford Ranger is doing fine at 162,000+ miles. You know service is certified and genuine parts are used at Crossroads Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope everything was completed to your satisfaction, Samuel! We hope to see you here again!
Friendly Great Customer Service
The customer service was excellent. The sales representative was friendly and very informative. I will definitely recommend you to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your confidence and trust in our business, Edward! Thank you again for your review!
Service Department
Sam James in the service department was incredible! Everytime I went in for repairs, Sam made me his priority. He explained every issue step-by-step, anticipated my concerns and addressed them, and made sure my car was fixed. After these last repairs, I felt like I was more than appreciated customer. My car runs as well as the day I first bought it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent purchase process
We purchased a mustang from a very knowledgable associate of the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recent service to my F150
The service was excellent and that is why you have my business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great car buying experience all-around!
My husband and I had a wonderful experience with Crossroads Ford purchasing our 2012 Ford Escape. They were patient and very accommodating with us. The finance department was quick and on top of all the paperwork, we were not there for any longer than necessary. When we found some detailing items to be taken care of, it was cleaned up for us before we took the car home. Thanks for the great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations again on your new vehicle, Chelsea! Please let us know if you have any additional questions!
Awesome staff and quick service!
My experience was amazing, not my car breaking down, but how Crossroads Ford repairs handled my situation. They immediately identified the issue, a recall for the 2012 Focus, gave me a loaner, and had my car fixed incredibly fast. I did not have to miss a single second of work or vacation that I had scheduled. Everyone I spoke with was helpful and genuine, especially Frank!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service Team, always done right
Ontime and done right! I'm fussy and only take my car to Crossroads Ford for servicing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Bob! We look forward to your next visit!