Reviews
While I DID come to Autoworld Kia already knowing almost...
While I DID come to Autoworld Kia already knowing almost exactly what I wanted—therefore voiding the need to persuade me into picking a Kia over any other comparable make/model—I can still say that I felt the quality of service was on a higher tier than I'd expected. I'm more of a straight-to-the-point kind of person (even when I DON'T know exactly what I'm looking for), and can easily detect sales gimmicks and runarounds. This was not an issue with Autoworld Kia. My salesman (Eddie) didn't give me any false impressions or alluring promises; he didn't apply pressure or dangle temporary offers; he didn't persistently call me, or follow up with their great new $1/month less offer. Eddie was clear, concise, straight-to-the-point, knowledgable about the wares he peddles, and seemed to truly be involved in getting me the best offers. It was more of a "bing, bang, boom" kind of transaction. I was presented with straight facts, not half or warped truths. One thing I REALLY noticed and appreciated that was different (I went to one other Kia dealership on the Island beforehand) was in regards to my trade-in. I NEEDED to get a specific price for my existing vehicle just to cover the remainder of its loan—not to mention the fact that it was really worth MORE than what I owed. At the first Kia dealer I went to, my trade-in was appraised at $2,000 lower than the LOWEST trade-in value found online (there are normally four different levels of value listed online). Although they knew this insulting valuation factor was the only thing holding back my purchase of a new vehicle, there was no budging with them. Well, Autoworld Kia, in juxtaposition, refused to even give me an appraisal until they could provide one that was at least MODERATELY acceptable. They didn't just have an appraisal manager open up their monthly "Galves." In fact, Autoworld Kia shopped around my vehicle, seeking a potential market for it so they could provide that reasonable amount. As it turns out, they ended up giving me $1,500 more than I was offered at the other dealership. While this is still much lower than I had hoped, $1,500 is still a lot of money, and a huge improvement than the first Kia dealer I visited—especially when all I had to do was drive just 20 minutes in the other direction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex, thanks so much for this fantastic 5-star review! Eddie is a key component of our team here at Autoworld Kia and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! All the best, Mark Cavalcante Autoworld Kia
Autoworld Kia in east meadow,ny.Today I visited this...
Autoworld Kia in east meadow,ny.Today I visited this dealership. Everything was going great until the car that I made the deal for was shown to me. My salesman was great. He worked up the deal that I needed with the manager Steve. I picked out the interior and exterior color which I was told was in stock. After completing the paperwork and having the down payment charged to my credit card, I was shown a different color car with different interior. When I explained that this is what I wanted, I was told by Steve that for the deal that I made, this was the only car he could offer me. I was so upset and disappointed. When I tried to talk with Steve , he told me that there was nothing else that he could do. I then asked for my credit card to be credited and was told by Steve that it would have to wait until tomorrow. He said the accounting dept was closed. I have purchased many cars in the past 35 years and this was the worst experience that I have ever had. After spending 3 hours at the dealership, negotiating a deal, filling out paperwork, charging my credit card, I left this dealership very angry and upset and with no car. The customer service that this manager presented is awful. I do not recommend this dealership to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize for your recent experience with our dealership was less than pleasing. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Mark Cavalcante Autoworld Kia
Josh was great to deal with. He was friendly,...
Josh was great to deal with. He was friendly, knowledgeable and honest. It was a pleasure dealing with him and i would definitely come back again and recommend him to my friends. Every employee should be more like Josh
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your review is exceptionally encouraging to read. Thank you for putting your trust in Autoworld Kia! Josh's patience, product knowledge, and his willingness to go above and beyond for his customers make him a terrific addition to our sales team. I'm pleased to hear he was able to meet your purchasing needs and that your visit has been amazing! If there is anything else our team can do for you, please let us know. We would be happy to assist! Best, Mark Cavalcante Autoworld Kia
While trading in my Honda Accord, I decided to go try a...
While trading in my Honda Accord, I decided to go try a Kia Optima. I originally tried the Kia Dealer in Bohemia...BIG disappointment. I decided to try AutoWorld Kia in East Meadow and was greeted by Ali. I never had a car shopping experience go so smoothly. Ali and the whole Dealership made my wife and I feel welcomed, from selecting a car to the final purchase of my 2014 Optima. I would recommend this Dealership to anyone looking for a car and make sure they request Ali. I live in Suffolk County, but well worth the trip to Nassau County for this Dealership and dealing with Ali. Thank you Ali, because of you I would not think twice about going to another Dealership on my next lease. Mike Kaplan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, we appreciate you traveling the extra mileage just to give us a chance to earn your business! We're glad to hear your travel was well worth the purchase of your new 2014 Kia Optima! I will be sure Ali gets to read your awesome feedback, he will be pleased to know how much you appreciated his service. Thank you for the high-rating and taking the time to share your experience with other consumers like yourself. We are dedicated to customer service and going the extra mile for our customers is something we are fortunate enough to do! If you have any other questions or concerns regarding your new car, please let us know. We are just a phone call away. All the best, Mark Cavalcante Autoworld Kia
Marcel was the first face I saw upon walking into...
Marcel was the first face I saw upon walking into dealership and he was very welcoming. When I realized he was the young man I would be talking with I was happy because he showed concern when I walked. He was very informative and made the LONG process bearable. He offered hot coco and water. He explained in detail when I could not get the initial car I wanted my other options .... Very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of the entire family here at Autoworld Kia thank you for writing this review. We are committed to providing the most helpful and informative service. We don't doubt Marcel took great care of you and that your needs were met. He is an exceptional asset to our team and we're glad you had the opportunity to work with him. Please let us know if you run into any issues or you have any other questions regarding your new purchase. You should like and follow us on Facebook and Twitter. We offer exclusive dealership specials and updates to our fans! Best regards, Mark Cavalcante Autoworld Kia
This was my first time buying a car through a dealership....
This was my first time buying a car through a dealership. As soon as I walked in I was greeted by Josh. He was very nice and helped me pick out a car that was in my price range even though it was at least 20 degrees outside. He didn't try to force anything on me. He understood I had a budget and worked with it. I would totally recommend anyone looking for a car to go see Josh.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are always excited to help customers find the way to their first car and we're honored to be a part of that important milestone. Josh would be pleased to hear of your awesome feedback and positive experience. Thank you for your recommendations; they let us know you had a great experience at our dealership and your needs were met. If there is anything else you may need from us, please do not hesitate to ask! Congratulations and enjoy your new ride. Best regards, Mark Cavalcante Autoworld Kia
I purchased 2 cars and overall this had to be my absolute...
I purchased 2 cars and overall this had to be my absolute best experience and most comfortable purchasing experience. My salesmen were very knowledgeable and very committed to being sure I was making the right decision for my needs and my budget. Every question I had was answered immediately with no hesitation and unlike most places where u expect to be cornered in finance I was not I was offered but not pushed. Great job guys and I will be referring many people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly inspired to hear you had such a wonderful experience at our dealership! We care about each and every customer that walks through our doors and take their wants and needs into deep consideration while assisting them in their car-purchasing process. We want you to be completely comfortable and confident in your decisions. We also want you to drive away having a great experience at our dealership! After reading your review it is apparent we have met our company goals and we are encouraged to hear you speak so highly of our dealership. If you have any further questions or concerns regarding your new purchase, please do not hesitate to contact any of our team members. All the best, Mark Cavalcante Autoworld Kia
This is my second review as I bought two cars so it seems...
This is my second review as I bought two cars so it seems only fit to do 2 reviews. I needed a second car and this was the only place I would go to. Great place great people I will be back again. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly inspired to hear you had such a wonderful experience at our dealership! We care about each and every customer that walks through our doors and take their wants and needs into deep consideration while assisting them in their car-purchasing process. We want you to be completely comfortable and confident in your decisions. We also want you to drive away having a great experience at our dealership! After reading your review it is apparent we have met our company goals and we are encouraged to hear you speak so highly of our dealership. If you have any further questions or concerns regarding your new purchase, please do not hesitate to contact any of our team members. All the best, Mark Cavalcante Autoworld Kia
My 1st time purchasing a Kia, although my husband has...
My 1st time purchasing a Kia, although my husband has purchased our last 2 Kia's, the Sedona lx, from a now closed dealership in Hempstead, and his Sorento from this dealership, East Meadow in 2003. My husband said if you want to buy a Kia lets go to East meadow, they were very friendly, no high pressure. So, I took his advice and I went onto the Auto World Kia website, and sent a request for someone to call us regarding a new 2014 Sorento with a possible trade in of my Sedona. Dan Leeds called us right away like 15 minutes after the email, so that was very impressive. We spoke to him for a few minutes and then he immediately invited us to come in to look around. He assured us that if he didn't have it , he could get it. We went the next day, he immediately came out from the back, was glad to meet us, and introduced us to Danny Zibulsky, we spoke, we test drove, we discussed, no time limit, no pressure, very comfortable and relaxing, he wanted me not to be nervous and said, look this is a big purchase, I want you to be happy. My husband and I were so pleased that he was patient and kind and knowledgable that we worked together, found the right Sorento for us, then he introduced us to Rich in financing, who again, very calm and easy going explained everything clearly, didn't rush through the paperwork, we signed, and took the vehicle home that night. On the ride home, my husband said,see I told you they were nice guys. We highly recommend East Meadow Dealership, and will tell our friends. Lastly, our son will be graduating from High School this June, so I plan on bringing him to meet Danny and get a pre owned Kia as a graduation gift.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your very first Kia and thank you for allowing our team to be a part of that milestone! We appreciate the extensive overview of your experience and the message you have for future customers. We have no doubt you were fully taken care of while working with Dan, Rich and Danny and it is awesome to hear you enjoyed your experience over all. Please let us know if you have any questions or concerns with your new purchase. We look forward to seeing you again in the future. Warm regards, Mark Cavalcante Autoworld Kia
Josh is a very good salesman. He was not pushy. He...
Josh is a very good salesman. He was not pushy. He explained everything and took his time with us Rich the finance guy was also great. He took his time to explain all options. We were very pleased with our experience with Kia. I would definitely recommend them to everyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. Josh and Rich are valued members of our team and they will be pleased to hear about your awesome feedback. Check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! All the best, Mark Cavalcante Autoworld Kia