2020 Ford Explorer consumer reviews

$32,765–$34,765 MSRP range
side view of 2020 Explorer Ford
79% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.7
  • Interior design 4.6
  • Performance 4.4
  • Value for the money 4.2
  • Exterior styling 4.7
  • Reliability 4.2
Explore the 2020 Ford Explorer
Shop the 2020 Ford Explorer

Great used SUV

I love my explorer ST. It has a high class feel with many up grades. No issues with it at all. Previous owner took care of it.


Too many issues, and under 9,000 miles.

First it was leaking oil. Then it started making a metal rubbing noise apon acceleration, and now it's giving me trouble in reverse. It doesn't want to move right away.


Awesome amount of luxury and power for the money!

My wife and I absolutely love this SUV! We bought the Platinum model and we’re amazed at the amount of luxury and power that comes with this model. The V6 engine and the towing capacity were a necessity that not very many manufacturers are building these days. We love this vehicle!


Swapped a 2017 for the new 2020 WOW!

These are company leased vehicles, I manage a small fleet of 4 Explorers. Recently traded over of the 2017s for a 2020, what a difference, comfort, fuel economy, power/acceleration, 10 speed transmission, REAR WHEEL DRIVE now.


Great car

This is my fifth Explorer. They just get better and better. I have seen some bad press on this car and i will say without hesitation this is a great car and the 2017 that I had was also a great car.


Ford really Screwed up with Auto Shut off

ok as a car but as an SUV its just not the way to go, great traction control, but the auto shut off makes it so sluggish, off the stop sign your always looking for a big gap in traffic. Turn off auto shut off and its not bad.


I love my new explorer

I love my new car! It’s everything I wanted and more. It’s comfortable, drives smooth and looks AMAZING. I’m extremely happy with my purchase :)


Beautiful riding car

Couldn’t be happier. It’s so stylish! Beautiful metallic white with Crome and black trim! The stereo is so Awsome! The leather interior is gorgeous! Love it!


Rough start for 6 weeks

It took 6 weeks and three trips to the dealership to correct a faulty front parking sensor that randomly showed a distracting error message on both driver info screens. I still miss my 5th generation Explorers. Mine is the Platinum trim so it’s loaded. I didn’t need all the options but I wanted a V/6 because I tow often cross-country. Ford says the I4 can tow 5300 lbs. but I doubt it in the mountains. The brakes are weak compared to my last Explorer. Rear and side views are more difficult too. I do my own maintenance and this 2020 Explorer is challenging. Lifting the front for tire rotation requires two hydraulic jacks and pinch weld pucks because there is no crossmember reliable enough for lifting. A plastic oil pan and oil plug....really Ford? Worst of all, a cartridge oil filter! I’m 70 years old and haven’t seen a cartridge oil filter since the early sixties when spin-on filters became popular. I’m also concerned about carbon build up in the cylinder head combustion areas and valves because of an over pressurized PCV system with the twin turbo chargers. I drive very conservatively so maybe I’ll be okay? Time and a bore scope will tell me. Like many reviewers here I think the transmission is wonky. First to second shift is at times sloppy and drawn out. Other times too quick. The driving modes do change all shifting characteristics. Tow haul is my favorite by far for obvious reasons but I like it even when not towing. I like the automatic noticeable downshifting. Overall the very best advice for owners of the previous generation Ford Explorers is to thoroughly test drive the 2020-2021 models. They are nothing like the 5th generation Explorer, nothing! This might be the very last new Explorer I purchase.


Best ride of the SUV's I've owned.

This SUV has surprised me on all fronts great ride and handling. The twin turbo 4 cylinder exceeds all my expectations on performance. I was skeptical at first thinking I needed a V6 but not at all now after driving for a year.