2020 Ford Explorer consumer reviews

$32,765–$34,765 MSRP range
side view of 2020 Explorer Ford
79% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.7
  • Interior design 4.6
  • Performance 4.4
  • Value for the money 4.2
  • Exterior styling 4.7
  • Reliability 4.2
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Great Vehicle

Great vehicle, no problems after two years, will recommend to friends and family. Due to the shortage of workers the service department is terrible. Overall the vehicle is a 4.5 for me.


Excellent ride

Best car for a long ride especially with multiple people. Quiet inside. Lovely interior and very comfortable. The power with the turbo is awesome but it does kick a little when engaging. Very nice looking vehicle. Sits up but not too high you have trouble getting into.


Recalls have not received one notice that's really

So many recalls who made this suv?? I have not received any kind of recalls. I do have a problem with the steering going into a curve. It's really loose. I have almost wrecked twice now


20,000 mi. & very satisfied with our 2020 Explorer

Bought the Explorer about 18 months ago. So far we have put 20,000 miles on it. No problems at all. The 2.3 eco boost engine is plenty powerful and the gas mileage is exceptional. We usually get between 26 and 28 mpg. Love the factory tow package, the heated seats, the heated steering wheel (you don’t know what you are missing if you have never had it), & the Apple car play is great for navigation using our IPhones .


2020 piece of crap ford explorer

Bought a 2020 in September of 2021. Took it in to dealer Jan. 6 2022 to get a recall fixed. They kept it because of a bad transmission. They have had it for 3 months now, its almost April. They have no idea on what to do to fix the problem. We are paying insurance and a car payment on a vehicle we don't even have. We have been without a car for 3 months. We don't have a 2nd car. Try it sometime and see how that works for you. I will never ever buy another ford. Piece of crap and no customer service. I am being nice


My Explorer is perfect for my family.

I reluctantly traded in my 2013 Taurus for a Ford Edge in 2017. I considered this a downgrade in comfort and luxury. I had decided not to go with the Explorer at that time because of the lower fuel economy. When the 2020 Explorer XLT came out, it had a highway rating of 28 MPG which was the same rating I was getting from the Ford Edge. My Ford Taurus always surprised me with its excellent fuel economy. I could get 32 MPG easily on long drives. The Edge would give me 26 MPG on the highway and about 18 MPG around town. The 2020 Explorer is so much more comfortable than the Edge. The kids love sitting in their own chairs. They have plenty of space and when they start getting on each other's nerves or my wife's, they can easily split up with one of them sitting in the last row. I have managed better than 30 MPG on long trips with the Explorer. My average driving comes in at 25 MPG. I have had no mechanical problems with the Explorer what-so-ever. I now have 20,000 miles on it. I got the towing package which has really turned out to be useful. I use it to carry bikes with a hitch carrier. I have rented a U-Haul traller on several occasions instead of renting a pick-up truck. It is only $20 per day to rent a tailor. I really enjoy the Android Auto feature. The major complaint that I read on the Ford Explorer is that they claim that the shifting is not smooth or that the car is noisy. I find that the car rides very nicely and is very quiet when you are on the road. The 10-speed transmission is obviously going to be doing lots of shifting to get you up to speed. That is a lot of gears. Those gears are the reason i am getting over 30 MPG on a large 7 passenger SUV. I don't mind a bit of busy shifting in order to save fuel. I know that the KIA Telluride is very highly regarded in this category. The Telluride advertises 21 MPG overall. I am very happy to get the mileage I am getting now. I also got a pretty good discount from Ford when I bought the Explorer. I believe that the Ford Explorer is an ideal vehicle for families. Fuel Economy is unbelievable for a vehicle this size with so much power. I always put Explore in the Economy mode when I drive. I can feel the power drop when I put it in this mode. In the normal mode, I get about 26 MPG on the highway but in the Economy mode, I get 30 and better.


The easiest and best car buying experience

I had a really great experience and drove away the same day with car I wanted. These guys really do everything they can to make the experience stress free and relaxing.


Went from a Landrover to this Platinum Explorer..

It is stylish and comfortable and gets great gas mileage. I have room for anything and everything I would want to carry. Have t missed out on anything!!


Horrible build quality and poor design

When working properly it is fun to drive and simply gorgeous outside. However with less than 4000 miles the rear camera fails more often than it works (known issue backorder), has lost power at freeway speeds, has an airbag malfunction, has a clunk under driver seat or front left suspension, has chrome peeling off interior switches and has a defective windshield. Did I mention at under 4000 miles? Very poor build for a $60,000 suv.


Wish I had not bought

We are the first to own this 2020 Ford Explorer XLT that is Not Ford Motor Company. They reported one of the same issues I am having in Feb of 2020 they ran almost every code according to two dealerships I have taken it to. I have only had it two months and it has basically left me stranded twice. Try to start it and the lights flash (all lights headlights and brake lights) but doesn’t even attempt to turn over. The other issues I have is it constantly tells me the key is not in my car and it is and I am driving when it tells me this. My Apple Car Play comes on and goes over randomly as I drive....bought a very good cord and tried it in our other Ford it is not the cord. It makes noises over an hour after I shut it off and get out of it. Crazy!! Shopping for a new SUV