2020 Ford Explorer consumer reviews

The first winter I ended up with ice in my car so bad I had to scrap it then he'll went loose. My passage window would go up and down the finally fix it after 5 tries. Than back passage went down could get up. Got that fixed finally. Than one day riding down a 45 mph road the vehicle while in curse it took off on its own 70 mph had to slam on brakes so I would not hit the car in front. This vehicle has done this at least 3 more times but went 85 mph. They don't know what is wrong with it. So I'm scared everytime I get behind the wheel. Ford does want to help and my dealer don't know what to do.

Just bought one used and I LOVE this car! Traded in my GMC Terrain and this is much much much better! Wanted one for years and glad I finally got one. Very stylish and comfortable to drive!

I need a transmission in my 2020 Ford explorer the service dept very unprofessional say they will call back never do...I ask 4 loaner didn't get one ford corporate said they will not help either

My 2022 xlt nice engine strong but transmission has too many issues.Interior pealing off . 61000 miles and I been too many times at the dealer sensors going off check engine light on . I won't get another ford . dealer don't give you rent a car so I don't recommend this brand .

I bought a new 2020 Ford Explorer XLT with only 4,000 miles 01/14/2021 that has stayed in the in the shop longer than any vehicle I owned. The trim work inside was awful the steering wheel leather was peeling stay in for 2 months and was not tucked good, the seats leather was coming apart and and wires out, and wind crackling noises they co9uld never find, the transmission has been worked on before 36,000 miles and last but not least the dash board, radio, and headlights all went out on me while driving several times at night. I have had several electrical issues also changed the battery. I will new own another Ford I traded it in because I was scared to drive it at night with all the lights going out for no reason.

Great vehicle, no problems after two years, will recommend to friends and family. Due to the shortage of workers the service department is terrible. Overall the vehicle is a 4.5 for me.

Best car for a long ride especially with multiple people. Quiet inside. Lovely interior and very comfortable. The power with the turbo is awesome but it does kick a little when engaging. Very nice looking vehicle. Sits up but not too high you have trouble getting into.

So many recalls who made this suv?? I have not received any kind of recalls. I do have a problem with the steering going into a curve. It's really loose. I have almost wrecked twice now

Bought the Explorer about 18 months ago. So far we have put 20,000 miles on it. No problems at all. The 2.3 eco boost engine is plenty powerful and the gas mileage is exceptional. We usually get between 26 and 28 mpg. Love the factory tow package, the heated seats, the heated steering wheel (you don’t know what you are missing if you have never had it), & the Apple car play is great for navigation using our IPhones .

Bought a 2020 in September of 2021. Took it in to dealer Jan. 6 2022 to get a recall fixed. They kept it because of a bad transmission. They have had it for 3 months now, its almost April. They have no idea on what to do to fix the problem. We are paying insurance and a car payment on a vehicle we don't even have. We have been without a car for 3 months. We don't have a 2nd car. Try it sometime and see how that works for you. I will never ever buy another ford. Piece of crap and no customer service. I am being nice