Peoria Nissan

Zero if possible the GM threatened me and my daughter that they would repo her vehicle if she didn’t come and resign a document they lost and this came directly from the GM Brett I have documentation on that

Zero stars don't go to this god awful place they will sell you a vehicle that they never inspected them not call you or return your call after knowing you can't take this car you already bought they will replace with you having no choice in the matter, and act like they did you a favor, they also will knowingly give a replacement with problems not care that they let you leave with bad tires " split" then present they are giving you warranties to cover everything because they admitted to messing up big time with the first vehicle and promise the price will not change but you end up pYing for a used car for a new car amount , they hold your keys hostage until you sign documents and don't get sick because even if they see your in pIn and ready to vomit you still won't get your keys after asking 4 times for them until they get your money and you sign, they lie cheat play the back and forth game and when they say they will replace the bad tires they throw the warranty doesn't cover it game at you, you take your vehicle with with full tank and get it back not full also they treat you like dirt, and if you speak up they hold your vehicle hostage until they feel like they want to pretend to fix it and give it back to you and have the audacity to give you a print out telling you your tires are bad well no sh** that's why I took it in the first place that and my engine light being on even tho I just got the car I wasn't even allowed to pick !!please save yourself the headache childish games and just the rudeness non carrying staff, and frauds , and go any where but here!! Enspected

Peoria Nissan Is the Worst Dealership in Arizona I visited Peoria Nissan to check out a Dodge Challenger SXT listed for $14,697. I was first paired with a new, inexperienced Caucasian finance representative who had only been with the dealership a couple months before October 2024. The process felt rushed and unclear, so I walked out without signing anything. Later, someone from their internet team contacted me and said they could “make the loan cheaper”—even mentioning they could get my payment down to $550/month. That gave me hope. But when I returned, I was handed off to Carlos B., who presented a loan with a 29.51% APR over 60 months, totaling $627.48/month. I later realized I’d be paying $37,648.80 in total, with $18,307.07 in interest alone—more than twice the car’s listed price. I felt rushed through the paperwork and didn’t fully understand the long-term financial impact until afterward. After the purchase, Chuck Morris, Peoria Nissan’s General Manager, followed up with an email acknowledging my concerns. While I appreciated the response, it didn’t change how unsettling the experience had been from the start. In my experience, this dealership left me feeling misled, overwhelmed, and buried in interest. If you're shopping here, I strongly urge you to take your time, request full breakdowns, and double-check every number before signing anything. Worst dealership in Arizona.

If you want to be screwed over this dealership is the one for you! The beginning of my time spent at this dealership was fine and the salesmen were very attentive, a little pushy though. Everything was fine; I found my car and completed all the financial tasks that came with buying the car. The car I bought was used and I know some used vehicles come with a little wear and tear however Nissan is a certified used dealership where the used vehicles should be as clean and smooth as a new vehicle. When it was time to do a final look at the car I asked the salesman if everything was alright with the car he went outside to take a look and said it looked great and nothing was wrong with it. Before I drove off I noticed it had stains on the rooftop immediately alerting them of the issue and they said it's okay bring it in for a detail and it'll be all good. The car also had no gas in it whatsoever, and as I pulled into the gas station I saw my new car had cracks in its windshield, immediately called the manager who assisted with the sale (Kyle) he said " It's no problem bring it on a non-busy day and they'll fix all problems. I didn't know it then but the car key they gave me to take home didn't work correctly, and the only button on the key that did work was the unlock button to LOCK the car. Three days later on a non-weekend day when I took my car back to be serviced addressed all issues with the car. The appointment made was only for the key that I purchased with my sale, which they gave me to slack on because used cars usually don't do second keys but if I didn't purchase a second key I wouldn't have a key that actually works! It was then time to address the cracks in the windshield, not with the service time but with the sales team because it wasn't put in my "we owe" However the cracks were none of my doing and should've been taken care of before i even drove off the lot. Now I go directly to the manager who said it would be no problem to fix the cracks, he's now stating Nissan doesn't cover cracks in the windshield and to go through my insurance, taking a hit for something I had no part of. Then every single manager in Nissan came out and all said the same spiel about how it's not something could handle. Having accountability and better communication is what makes a business and this one has neither if you want to purchase your first car or any for that matter, look somewhere else or you might end up like me.

If you love getting tele-marketed, this is the company for you! I have changed my oil with them a few times over the years and they call me about twice a year trying to sell me a new car. Each time I have had to ask them to remove me from their call list and not call. They ignore it each and every time. This week I have received 4 sales calls from them despite having asked them to stop each time. One on 5/24 and 3 today! I was at the doctor’s when the first called today and I sent to VM. They immediately called a second time so I took it as I did not know if it was an emergency or not. The caller ID did not indicate anything other than their number and the city. It was a sales call! I again asked them to stop. They called me again with a different salesman about an hour later. Exasperated, I have reported all 4 calls to the National Do Not Call Registry. I hope that gets them to stop. They used different numbers each time so I cannot block them. No identifying information to know who is calling. DO NOT DO BUSINESS WITH THESE PEOPLE!!! They will hound you like crazy. Sleazy and illegal business practice!

Stay Away from Nissan Peoria for Used Cars! If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappointing .We bought a used car from them on January 1st, 2025. Only 20days later, my daughter couldn't start the car . She was far from any Nissan dealer , about three hours away from the nearest dealership .When we contacted Peoria Nissan , they suggested we either tow the car to a dealer or to take it to a local shop . Its turned out the issue was the battery . We replaced the battery at a local shop as they told us they would reimburse us if we provide the receipt .However , when I called the next day to confirm reimbursement, the person I spoke with was extremely rude and disrespectful. He refused to give me his name amade jokes, claiming he was the "Janitorialmanager "(yes , seriously ) Shortly after a real manager called me to apologize and promised to mail us a reimbursement check after confirming my address .I never received the check.When I followed up , the same manager told me that the check had been sent but blamed the post office for any issues . Healso said he had no way to track the check- no check number , no tracking, nothing . So I am out of packet for the battery replacement . Also the sails person told us that insurance (they pushed on us - would cover everything - now we are learning -it is not true .Bottom line-Nissan Peoria does not properly inspect or fix their used cars before selling them. Their customer service is unprofessional and unreliable .Avoid them if you want safe , reliable purchase and honest treatment

They are lined up when you drive in and at your door before you are out of the car. Ask to see the truck, instead I took a full sales interview, was ponding on which feature where important, I said price. He replied “why are you making this so hard. 10 minutes had gone by. I told him that I was it and left the showroom. Found truck and the advertisement for a base truck $24000 was not including the dealer options of $2600 dollars, none of which I wanted. Truck deal offered was well over $31000. Left lot

My experience with Peoria Nissan was absolutely the worst I have ever had at a dealership. It all began when we saw an online ad for a used car we were interested in. We called ahead to confirm the availability but didn’t get through, so we decided to go directly to the dealership. Upon arriving, two salespeople immediately descended upon us, but instead of asking us what car we were there for, they pushed us into the sales office and began peppering us with personal questions to "qualify" us. Only after some insistence did they finally take us to the car we wanted to see. One of the salespeople was new and understandably needed guidance, but it’s the dealership’s responsibility to train their staff properly. After a test drive, we decided to purchase the vehicle despite the lackluster sales approach. We made it clear we wanted to pay cash, but the finance department pressured us to finance the car to “take it home tonight,” which we refused. Despite our insistence on paying cash, they reluctantly agreed. We gave a debit card deposit, agreeing to wire the remaining balance and take delivery on Monday. They provided us with a receipt for the deposit but no other documentation—no bill of sale, no statement of amount due, no warranty information, not even a business card or contact number. The next issue came after we requested the exact amount for the wire transfer, and they sent us a screen print showing the balance owed. However, when I arrived on Monday, I was informed we were $2,000 short due to a mistake on the screen print. My wife had misread the amount, so we did another debit card payment to cover the difference. When I arrived to pick up the car, it hadn’t been detailed, and it wasn’t ready for delivery. However, the finance department was ready to take payment. After paying the balance, I waited for over an hour with no updates or communication. The salesman finally came out with the keys, and this was the first time I saw the car in daylight. That’s when I noticed significant key scratches that had chipped the paint down to metal, and a rock chip crack in the windshield. I wanted these issues fixed before I took the car home. The service manager said I needed to speak to sales about it. After some back and forth, they promised to address the issues and asked me to come back on Wednesday. When I returned, the scratches weren’t fixed as promised. Instead, they had buffed out a couple of small, unrelated scratches that I hadn’t even mentioned. The key scratches and windshield crack were still untouched. I was told that I would need to take down my negative reviews for them to fix the issues. This felt like extortion—being forced to remove my honest feedback just to receive the repairs that should have been done before delivery. I reluctantly agreed to remove the reviews, but when I came back to pick up my car again, I was told the scratches wouldn’t be fixed, despite my efforts. The lack of customer service continued when I received a call from a different sales manager later that day, trying to "schedule" the repair. At this point, I had enough and told them I would handle the repairs myself. On top of all this, the dealership failed to properly set up my vehicle. There was no introduction to the car’s features, no setup of the NissanConnect system, and no effort to walk me through the basics. I ended up calling Nissan customer support to set up the NissanConnect account myself. In conclusion, the entire process was disorganized, unprofessional, and frustrating. I regret ever doing business with Peoria Nissan. I would never recommend this dealership to anyone, and I will be taking my vehicle to another dealership for any future maintenance. Stay far away from Peoria Nissan if you want a smooth and professional car-buying experience.

Worst sales experience I have ever had! Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Upon arrival at the dealer, immediately two salesmen moved in. They didn't ask what car we wanted, but swept us into the sales office to pepper us with finance and personal questions to qualify us. Only after prodding did they take us to the vehicle we wanted to see. One of the salesman was on his first day. So it is understandable that he would be in need of coaching and guidance. Not blaming him. It is the dealer's responsibility to properly train and support their new hires. After a test drive, we decided to buy, in spite of lackluster sales. We wanted to pay cash. The F&A office did a tag team on us and tried to pressure us into financing "so you can take the car tonight". We explained we are paying cash and did not want a hard credit inquiry on our pristine credit report. They clearly wanted us to use financing, but relented after our insistence. So we gave a debit card deposit and then agreed to wire the balance and take delivery on Monday. They gave us a receipt for the deposit only. No bill of sale, no statement of amount due, no warranty copy. Nothing. Not a business card, not a phone number. Virtually everyone in sales came by to shake our hands. Really felt like the hard push. Later that evening we requested the exact amount for wire. They sent us a screen print of the balance owed. Fast-forward to Monday. I call and text the only phone number I had for the senior salesman/coach. No response. I call the main number and speak with the F&A person. He told me that we were $2000 short on our wire. My wife has misread the screen print. OK, we will do another debit card for the balance. So I have my daughter drive me up to the dealership and drop me off. I stumble across the new salesman. My car has not been detailed and is not ready. But the F&A department is ready to take my debit payment. Fair enough, but when done, I have to ask for the bill of sale and the warranty. After waiting alone for an hour, with no one checking in with me, the salesman comes out with the keys. We go to look at the car. This is the first look in daylight. I immediately see key scratches which have chipped down to metal. Also, there is a rock chip crack in the windshield. I want this fixed, preferably before I leave. They take the car to the back and bring it back out 20 minutes later. They had buffed out two small door scratches that I had not even discussed. But the key scratch and rock crack have not been repaired. Initially the service manager says I have to talk to sales about it. I give some groans and go into a riff about not paying to have these repaired. The service manager says to come back on Wednesday. What can I do? So I go to my car. No hand off. No set up of phone pairing; no introduction to features; no configuration of NissanConnect; NOTHING. I ended up calling customer support to get my vehicle added to my NissanConnect account myself. Shame on Peoria Nissan for not supporting your new sales people. Shame on the F&A department for not providing documentation to us. Shame on the service department for not taking immediately accountability to help the customer and the new sales person. I am really hoping the car stands up and is not a lemon. I hope I did not make a mistake buying this. Everything about the dealer gave me a bad feeling. I will never recommend this sorry dealership to anyone, ever. Will take the vehicle to a different dealer for maintenance.

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan.