by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
Nice car and excellent driving vehicle.
by Benny from Sugar Land
January 4, 2019
This car looks cool and nice, excellent in driving and handling. Great car to buy. I will strongly recommend this car to friends and relatives.
Just left BMW of the Main Line for yet another Seamless Service Visit! I Applaud them for the Insite in hiring Top Notch service minded Staff. My Service Agent, Bill Sampson is the reason I am and will always be a loyal BMW of the Main Line Customer! This guy not only "Gets It" he makes each and every client his Priority! I'm in a Successful Service Business and I can honestly say I learn a lot from watching this guy! Kid Glove Customer Service!! And the Car Wash at the End of each Service, Brilliant!!
See you Soon,
loving my BMW
by anne from barrington ri
January 3, 2019
lots of leg room, smooth ride, love the sound system, not a bulky car, very speedy car, enough room for luggage and family. love the safety features and the heads up display.
I could not have been more happier with my experience at this dealership. I found a pre-owned BMW 328i with low miles and a clean carfax report. It was a simple buying experience. I did most of the process before I even went to the dealership. This was my first time at this dealership and it was beautiful. Multi level with elevators so I didn't even have to walk up the steps. This was a huge benefit with my bad back and knees. Lastly, the general manager, Joe Serock even came out and said hello. All in all, great experience and I'd recommend this store to anyone I know. Thanks again, Ian
BMW Owner 4 Life
by BMW1-6 from Sykesville, MD
December 27, 2018
We purchased 3 vehicles in 3 days from North West BMW. Our 6th overall. Karen Anderson was awesome. From start to finish the whole transaction was smooth. We are a Northwest BMW customer for life.
I have never had better care then I received at BMW Main Line. I have had three very stressful situations with my car and every time they put me at ease and took care of the problem. They even offered to drive me to my house in Delaware to pick up my car or to drop me off. They go above and beyond service. I would definitely recommend this dealership to anyone.
Safest and more reliable car I’ve ever had!
by Suanny Rodriguez from TAMPA, FL
January 5, 2019
I love the ride on this car. Very comfortable and safe. Perfect legroom, great view, very safe. Would 100% recommend it to anyone. Great features. Love the navigation.
I went to buy a car they had advertised and all was as it should be. And they got it done with a minimum of time and fuss. I'd go there again.
So far so good.
by Griff from New Port Richey, FL
December 27, 2018
We lost two vehicles to Hurricane Erma in 2017, a F-150 and an Audi A4.
In need of a new vehicle we opted for a Certified 2016 Audi Q5 Premium Plus. The performance is not as good as the A4, but the Q5 is more useful, since we have only one vehicle instead of two. The Q5 had 23000 miles, and came with 6 yr 100,000 mi extended warranty. We have had for over a year and all is well we have no problems, save for the 35,000 mi service and 2 recall repairs.
Aubrey was the best of many salesmen I dealt with.
by Michael Palaia from Willow Grove, pa
April 24, 2017
Aubrey was an incredibly professional and honest salesman. I needed a new (used) vehicle suddenly and Aubrey stayed late to take me on several test drives and encouraged me to look over the vehicles thoroughly. He combed through other dealership inventories to accommodate all the boxes on my extensive checklist and followed up to ensure I had a good experience. I recommend this Audi, but highly recommend this salesman.
great room and great to drive
by Bones from St. Paul, Minnesota
October 31, 2018
Great room for family and great to drive comfortably. Wanted the car to have light color interior and it was tan and white car exterior. Great car for the family.
comprehensive, efficient service supervised by a c
by Henry Bender from Moorestown
November 30, 2018
comprehensive, efficient service supervised by a conscientious service writer, Jean work was performed on time car was clean discussion was direct, professional and service was complete in very timely fashion
Best most reliable car I have owned
by happy owner from St Louis, Mo
November 9, 2018
Recent trip to Pa. 3100 miles 119 gals gas,26 mpg highway and 2 lane mountain. This car handled back mountain roads like dream even in downpour. I gave it a 4star on interior design because it could use more leg room in second row seating.
Prompt and efficient service with full explanation of services to be performed and cost. Great waiting area and service. Good loaner - clean and explained vehicle options.
2018 Audi Q3 Prestige
by smschmidt from Baltimore, Maryland
December 11, 2018
This car is a great hipster city car with lots of room in a small package. The ride isn't too firm but for someone older it may not be too great. The high entry point is very good and is relatively easy to climb in and out of. I am a person who likes cars with power and this has enough for the city and then some. The car has plenty of passing power during low speeds. If you are on one of Texas's long 85mph highways, then there might be issues. It gets decent gas millage and looks classy. A very nice car to drive and has a quiet interior.
Within six months the same exact serive cost jumped from $1600 to $2300, a 43% increase. This will deter me from buying another Audi. Bill was very nice to give me a $300 discount, otherwise it would have been 62% increase! Audi needs to seriously review their service costs policy in order to retain loyalty customers and attract new ones.
This is the 4th Audi we have leased
by ALeeS from Ballwin, MO
January 10, 2019
Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.
The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
Gorgeous inside and out!
by Happy Camper from Minneapolis, Mn
December 24, 2018
Quiet, responsive, intuitive, luxurious! I have had other SUVs before, but this one is by far my favorite! The interior like room is phenomenal, and the third row seats work well for the largest of men.
Family owned business that is clean and well organized. Service is great and personnel are friendly. Been going there for years and know most by name. Prices are reasonable.
More vehicle than I even expected
by Treeman from Fayetteville Ga
December 14, 2018
I shopped for several weeks until I found a 7 person SUV that I thought would have great value. After driving it for three months I am still thrilled. SE with Tech gives me more tech than I have been able to process. The apple car play with Waze is a great tool. Comfortable, quiet, extremely roomy and compliments all the time on exterior and interior appearance. Not a self driving car but with driver assist and all the safety features it is the next best thing. Oh and good mileage as well consistent 24-28 overall. easy access to 3rd row seat that actually has room to place your legs and is even comfortable for two adults.
checked fluid levels and other computer diagnostics
by SCDEVLIN from DealerRater.com
December 2, 2018
found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive
Great alternative to a small SUV
by TDI Owner from Waukesha, WI
December 3, 2018
Lots of adjustable cargo space, great fuel economy and 10K mile oil changes give you a great alternative to a small SUV. I got 54 MPG on a mostly highway trip and 45 MPG in all city driving, much better than the EPA MPG rating.
I have had my car for almost a year and have had absolutely zero issues with NPVW. Matt is a very helpful salesman and was able to get everything together without issue and Ken is great to deal with when the car needs to be serviced. Great employees and no pressure atmosphere.
First New Car Ever
by DP1980Chicago from Oak Lawn
December 12, 2018
We are a growing family and needed something bigger and a second car. The Atlas offers all that we want. I would totally test drive it. The 2.0L may seem like a little engine for a suv but the 2.0L Turbo really moves.
I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, and was patient with me while I considered other options. Shawn was off the day I was able to come see the car, so I worked with Michael. He was able to answer most of my questions and help me along the process with great patience. When he couldn't answer a specific warranty question, he was able to get an answer from another staff member for me. As a fairly new member of the team, I hope to see him around for a while. He was also in contact via email after the purchase to see if I had any questions. I will note that the tire pressures were low and set off a tpms light the morning after purchase. A minor inconvenience, but should have been caught on final prep.
Terrific car for local commute and about town.
by TheDuke77 from Palo Alto, CA
November 14, 2018
Great car from the legroom, folding seats, styling, and quality. It's a winner. I love that it's the same as a VW Golf but electric!
My car was in for a manufacturer recall to upgrade software and to investigate a slow leak in one tire. When that tire had to be replaced, North Penn sent me home driving on the spare until they could acquire the proper tire. Later that day, they alerted the tire had arrived. I returned and they remounted the tire to the car. I was on my way in less than 30 minutes.
Terrific Family Vehicle
by Gary from Cleveland, OH
December 4, 2018
Our Honda Pilot has been a great vehicle. It is comfortable and the heating/cooling is superb! We live in a snow belt area and the FWD did just fine in the winter months. The rear seat entertainment system was enjoyed by children and adults alike. It is nice that those in the rear seat can watch a move and the driver can still play the radio or CD in front. The third row seating allows the entire family to travel in one vehicle. The leg room is cramped for an adult with long legs but average adults to small children are seated comfortably in the third row. There is plenty of room in the back to haul many things when the seats are folded down.
We used this vehicle daily to commute to work but also to travel and to haul a pop up camper. It's a great vehicle.
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