Centennial Toyota

No communication! Had an oil change there that took 3 1/2 hours!!! It was my first time there and the process was different than I’m used to. My appointment was scheduled at 10:30, my car didn’t get taken for 45 minutes while others who arrived after me were getting their cars in. There were a lot of people working there just walking around, not even acknowledging me. After the 2 hour mark there’s no communication, I have to keep approaching people to ask about my car. One man tells me it’ll be 40 minutes (when I’ve already been there 3 hours)! At this point I’m freaking out because I have to leave to pick up my son from school. I barely get to the school in time and to top it off I was unable to eat that whole day so I was shaking as I was driving. I wasted an entire day of work and all I was offered was another oil change for free. Not even close to compensating what I lost that day.

This was my worst experience ever; I am a Toyota customer and have done all my maintenance at different Toyota Diller’s (Sahara and in Fl at OBT). I just went because my trunk was not closing right. I had that problem before, and the Diller fixed it no cost. Jenn, the representative, try to sell my all the maintenance already done, I asked to look in the system where she can see all jobs done. Even though she came again one by one, at the end she recognized I had all. The she pressures me to pay for the diagnostics in the amount of $ 178, just to know why the trunk was not closing right…??? Then she told no payment will be request for the diagnosis if Toyota fix the problem. They did, no parts where changed, and for the job done before by other Toyota Diller done in no more than 15 minutes, Toyota at Centennial charged me $ 254. They look Fredy with not respect for clients (money wise). I used to talk about Toyota that cars come with a good service, …. Not anymore!!! Nestor Cerruto

A great team who all worked together to make a great sale. This is my second purchase from Centennial Toyota and I have been extremely pleased both times. This time we were trading in a Honda Odyssey for a Toyota Highlander, and the experience was very good. Peter Nguyen was the salesperson and he did a fantastic job. All charges were transparent, and listed on the vehicle sticker and described in detail by Peter, even some charges that buyers never get to see. Financing was also tailored to specifically fit our needs, and post sale support was incredible. Thank you again Centennial Toyota Team

I highly recommend Yashar as a salesman. No funny business, just straight to the point and considerate of your needs. He had the car pulled up and ready to view for our appointment. He’d already pulled up similar cars to look at, but we were sold on the car we went to view. They didn’t abandon us after the sale either, all of our concerns and questions have been addressed. We’re very pleased with our car!

The whole team was exceptional and had great customer service. Javier was great and made the process quick and painless, and we love the car we got into for a great payment. 5 stars

Purchased Toyota Pruis. Smooth transaction. Met expectations. Very knowledgeable about the car model. No questions left unanswered. Would definitely consider this location for future purchase. Sales and service. Returned for window tinting, service rep made sure all went smooth.

Salesperson OLGA was very nice. We got the INTERNET price I guess? Spent $40K with tax and GAP. etc.. Should have got a FULL TANK of GAS..? Was told it was there new policy for used cars... Must be COVID...lol

Tony was easy to work with, he wrote down everything precisely as we asked and got the job done! We were very impressed with our first visit!!

Everyone is so friendly and efficient. I’m always given good estimates and time to wait. Jason Kopecky is a wonderful person.

I’ve been going to Centennial for many years now to get my car serviced. Tom Blemings has always taken care of me and he very professional and thorough. Tom is a great asset to the dealership.