Lia Volkswagen

Excellent service! Kerri did a awesome job showing me all the details to my new car !

I had a fantastic experience at Lia VW in Enfield. My Sales Rep Tony was very pleasant and knowledgeable. He did not make us feel pressured and made the buying process very easy. I had seen an ad online and in the newspaper and there were no hidden surprises, everything was as advertised. I would definitely buy from Tony again, and I couldnt be happier with my new VW Passat!

My wife and I found a used car on the Lia Volkswagon website that she really liked. We drove from West Springfield to Enfield to take a look at the car and from the second we walked into the showroom we were treated like royalty. Kimberly greeted us when we came in and introduced us to our Sales Rep Zee(Zaahir Qawi). As both my wife and I are long time members of AARP you can probably guess that between us we have bought many, many vehicles. NEVER, have either one us, had such an easy time as this. Zee, made buying a car so relaxing and enjoyable, it was almost like bought it right from our very own living room. We can't thank Lia Volkswagon enough for the amazing time we had. WE WILL RECOMMEND YOU TO EVERYONE!!!

I went to Lia of Enfield to trade my car in for a newer one. I put money down signed paper work and was told to come back two days later at a certain time to pick up my new car. Two hours before i was to pick up the car i was called to be let known that the deal was a no go and I wouldnt be able to purchase this car. (two hours before pickup!) I was then told to try and purchase a newer car and was even referred to car i really enjoyed. Again signed paper work and was told I would be contacted the next day. Two days later with no call I decided to call the dealership. Again i was told no deal. All and all, huge lack of communication and help here, with little to no information reguarding what went wrong or what to do forgoing a car purchase.

I contact them about a CPO car and was told it was sold. It was a good opportunity. Now, a week later it is still listed on their website. Not fair.

I would never buy a car from the lia again. I purchased a used 2004 passet and was charged for window tinting which the previous owner payed for, which I didn't find out until a mounth. also which adds gasoline to the fire, they removed the dealer sticker and pulled the tinting off and when asked them in repairing it, they said no. beware beware beware. If I broke your store window , you might be a little mad. Remember this note will cost your dealership. each time I get a offer from your dealership

Investigated purchse of new car over internet. LIA emailed back with inventory listings and price quotes. Went to their store and found knowledgible sales personnel and discussed service costs with service desk.

It was a pleasure to work with Tim on my recent purchase. He went out of his way to make himself available to me including providing me with his personal cell phone number in case I needed to reach him when he wasn't at work. The ultimate touch was the extra 'miles' he went to make the delivery easy by picking me up in Branford and bringing me to the showroom on delivery day. I would highly recommend him to anyone I know.

I was very happy when I bought my car from Lia VW. The sales person was great at helping me find what I wanted and working with me to find a price I can manage. A key factor in buying the car was that I wanted it to be certified (and under warrantee) and still have a good amount of miles left under the power train warrantee, because I was definitely buying pre-owned. Unfortunately, within the first 6 months of having my car the check engine light comes on. I waited a few months because I was told it wasn't a serious issue and was fine to drive with. When I called the dealership, the person I spoke with on the phone was wonderful, describing what the problem was (based on my error codes) and what it meant, as well as what it would cost, nothing! I made an appointment to come in at my next free block in two weeks. When I actually arrived at the shop, it was a very stressful experience. The person at the front desk was telling me they were overbooked with 17 cars and instead of 2 hours it would be all day. To top it off, he said there would be a $50 deductible from the warrantee. Displeased but with few options, I had someone pick me up from the dealership. I called back several hours later, because I had a dog waiting 40 miles away I couldn't realistically leave alone all day. I was annoyed when they said it wasn't even in a bay yet, but relaxed five minutes later when they called back with rental car arrangements. In summary, it was annoying and fell below my expectations (three days later I had to drive the 80 mile round trip to return the car and pick up mine when it was finished). It was somewhat understandable circumstances, though, I would have preferred to be called if they were overbooked and rescheduled before driving out there. They did their best to make up for it with the rental (which was the only reason it worked, as I had work the next day) and by washing my car. Again, I was a little disappointed when they called to tell me it was all set and informed me a headlight was out. I said I knew, I had already bought the bulbs to repair it and they're in the car, but they didn't go the extra mile to replace it. Not necessary, and I wouldn't pay them to do such a simple job in other circumstances, but because of the inconvenience it would have been a nice touch. The car also idles much louder and doesn't run as smoothly since they replaced the manifold, but I was advised to wait several days and see if this persists before calling again.

I trie to buy my Jetta here. I signed a contract Thor a brand new 2011 jetta. Two days later they said they could not get the car, so they voided the contract. I think they felt I had too good a price. ( I used a consumer reports service to get a price). I boughtthe same car30 miles away in west springfield. Since then I have tried to use their service department because they are close to my house. Talk about a disaster. Unorganized and unprofessional, never mind the misdiagnosis costing me more!