Mullinax Ford of New Smyrna Beach

🚫 Beware of Mullinax Ford NSB 🚫 I feel compelled to share my frustrating experience with Mullinax Ford to warn others. I purchased a vehicle with a warranty they proudly promoted — but when an issue came up, they completely failed to honor it. They lied, delayed, and kept giving me the runaround until the warranty conveniently expired. Every time I tried to get a clear answer or action, I was met with excuses and vague promises. Now, I'm stuck with a repair they should have covered — and zero accountability from their end. This is unacceptable behavior from a business that claims to care about its customers. If you're considering buying from them, think twice and read the fine print — because they clearly won't stand by their word. Salesman Jordan S. #CustomerWarning #DealershipFail #WarrantyScam #CarBuyerBeware #PoorService #HoldThemAccountable

I would certainly buy from this dealership again — it was a pleasant, no-pressure experience. Everything was handled via text, and my sales rep, Jack Tuthill, was great. I only visited to test-drive and pick up the car.

They had my explorer from 7/9/2025 to 9/24/2025 Claimed the part for a airbag issue was obsolete and not available anywhere in the US, the other part that is a recall has not been available for 2 years and still isn’t according to AMBER BRAKEFIELD in the service department. She will not return calls and gets all defensive and hangs up on you when you start digging into questions she doesn’t have a clue about. Shes very rude and ignores you when you try to talk to her. After having my explorer as long as they did she calls yesterday and says it will be ready in five minutes and you need to come get it. Well we are over an hour and a half away and she called at 2.29 PM expecting me to come right then. When I told her I would come today she got an attitude and said they like them out when repairs are complete. Well don’t call at 2:29PM after not returning any calls for weeks and expect people to jump for her! I got my vehicle and headed home I got just past Port Orange on 95 when all the sudden something started beating on the car windshield. It was a black piece I am now told that is a Exterior a-pillar applique molding On the passenger side, I had to turn around and return to dealer only to be treated like I’m an idiot. My vehicle has always been garage kept and when I took it in my a pillar moulding was not in three pieces. The drivers side is perfect and so was passenger side. They had to cut it in 3 pieces or take mine for someone else’s car and piece one together and put on mine! Yes it sounds fishy but I guarantee you mine was not in 3 pieces when I took it in for service. It never has flapped in the wind and scared the crap out of me driving. Amber and the other service guy laughed and smirked when I went outside to call my husband and see what I should do. I don’t appreciate being treated this way after being a loyal Mullinax customer for many years and sending family and friends to buy from them also. If you are not a customer service oriented person you should not be working in that job! Seems this service department needs an overhaul, I heard from Amber they fired the last service manager and maybe they should do the same with her and some of the others that don’t know how to treat people. I also had the oil changed , they never even put on a sticker to let me know when it needed it again and never removed the old one, they did not top of the fluids and everything about my experience with Amber was absolutely horrible. Even the service manager told her she needs to return calls and let people know what’s going on after my husband had to drive over there to check on the progress of my Explorer that had been there almost three months. When you try to talk with service manager you get put on hold, Amber ends up answering after being on hold 15 minutes then gets gets mad and hangs up on you. Maybe that’s why shes no longer works for Prestige Ford. This is absolutely unacceptable service and part recall service. You can keep making new ones but have not parts for the ones you sell. My explorer is a 2017 with full warranty yet I can’t get the parts it needs or have a service representative that can actually treat you like they did when you were purchasing. Also had my husbands truck serviced not long ago and apparently oil change stickers are as obsolete as the parts for my 2017 explorer because he never got one either and fluids were not filled. I have been a FORD person all my life and so was my Dad and this definitely isn’t the same Ford I’m used to. DO BETTER, seriously this is unacceptable and unbelievable customer service. Didn’t even have the courtesy to run it through the car wash!

Thank you for the great sales and service I have received. I couldn't ask for anything more.I will pass along the information to my friends. thanks Gerald peterson

Purchased a new 2020 Mustang from NSB Mullinax Ford in March 2021. Started having transmission problems within the first 18 months, the mileage was very low. Also, had problems with the passenger window going up & down in its own, making a loud noise even when I wasn’t in the car. Took my car to the service times several times. They had to overhaul the transmission when the car had less than 32,000 miles on it & am still having unissued with it when I start to take off. Had my car in the shop several times to fix the window, they could never find the problem but when I brought it back the fourth time, they were able to find the problem & of course the warranty had expired. Had to get a manager involved & ended up paying a $100 & now it is doing it again! When I called & spoke with the service manager, I was told that they were not responsible for Ford’s poor product & to take it to another dealer. Very poor customer service, workmanship & timely service.

I purchased a used hybrid car last year. I am in the process of filing my taxes and am trying to claim a credit it qualifies for. It turns out they never filed the paperwork. I and my husband have called many times and been told someone will work on it and call me back. Then they become unavailable and never call back. The tax credit is almost $4000.00. I will never shop this store again.

John was my salesman, Adam was the sales manager. I forget the name of the finance guy, but he was very nice too. This was one of the greatest dealer experiences I have ever had. First of all they have no dealer fee. The entire team went above and beyond. They all kept every single promise they made. John was very attentive to our needs. I can’t recommend this place enough.

My 24 year old daughter drove to New Smyrna from her home in Lake Mary. Went to Mullinax to shop for a new Ford Ranger. During this process, the service department wanted to drive her car to come up with a trade-in value. Apparently, within 2 blocks of the dealership (while being driven by a service tech), the engine "locked up". They towed the vehicle back to the dealership. Said they had no idea what happened but the oil light started flashing and then the car cut off. The salesperson provided my daughter a sales price which included $1,000 credit for her vehicle. (Kelly Blue Book was ~$5k). She had to leave the vehicle overnight. The next day, the service department called and said that they had to add 2-3 quarts of oil, but the vehicle wouldn't start. Said that they needed to install a new starter to even see if the engine would turn over. I asked them to wait to do anything until we decided what we were going to do. I asked the service tech if they would hold the car until we decided. He said yes. I then called the salesperson who had provided the original price. I asked if he would negotiate the quoted price and he said No, the price is the price. We then went to a Ford dealership in Sanford (a few miles from my daughter's apartment). The same vehicle was at the new dealer. I explained the whole situation to the salesperson. He was very friendly and negotiated the price of the vehicle to our satisfaction. We agreed to purchase the vehicle and the Sanford dealer agreed to get the old vehicle from Mullinax and bring to their shop so that my daughter could get her belongings and the tag from the vehicle to transfer to the new vehicle. The next day, the Sanford dealership called and said the old vehicle was at their place. When my daughter got there, someone had ransacked her car. She always carries a "bug-out bag" in her vehicle. All of the contents of the bag were dumped out in the back of the vehicle and some items were taken (9mm ammunition among others). The bag itself was also gone. My wife always makes our kids carry rolls of quarters in their vehicle in case of emergency. All of the quarter rolls, plus all other loose change in the vehicle were stolen. I have called Mullinax. I asked to speak with the manager, but was transferred to voicemail. I went on their website and sent a message asking someone to call me to explain the theft and ransacking of the vehicle. I have not heard back, so I thought I would share my experience with this dealership. I can't prove anything about the actual status of the breakdown of the old vehicle or who,when,where the car was vandalized, but the whole ordeal was pretty shady with this outfit.

Excellent service experience and competitive pricing! Moe, my Service Advisor; Lynwood, the Quick Lane Manager; and James, the Service Tech, were terrific in getting me new the exact tires at a very competitive price. They got them in sooner than promised, and when there was a little glitch on the install, they got it addressed immediately. Will definitely return for service.

Excellent service with their home pickup.drivers are great to talk to and very polite. Nice, clean quick work by the mechanics. Completely satisfied.