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Imports Auto Sales, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (102 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imports Auto Sales, Inc. from DealerRater.

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Bought a car for my son BDay and college graduation gift. Was paying cash , shy of the asking price no negotiating. Financed the car 2-3 months in No Title to the car that I put $1,000 into for my son. Next car Audi Broke down on 80. The Acura didn’t have brakes , rotors shot to xxxx and xxxx near no brake pads.. They didn’t want to give me my money back at first like I’m going to keep my son in a piece of xxxx. Then Bob had the nerve to tell my son if your mother wanted you to drive something in excellent condition, she should have purchased you a newer vehicle. Well Bob ,that’s the best advice you could’ve gave us, because that’s exactly what I did.. Also they don’t have their business license available nowhere.. BBB and consumer affairs are gonna love this.. #Peach

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CUSTOMER SERVICE

I love this place, every car I will ever own from now and then will be from Import Auto Sales. The customer service is great and everyone is very professional. Today Steve . went out of his way to help me get a 2010 Audi A5. The process was very easy and they were very helpful and before handing me the keys they made sure all the fludis and air on tires are good,they care about the customers Keep up the great work guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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HORRIBLE PEOPLE

I bought a car from the owners son and went through the dealership. They must have manually turned off the check engine light because it came on within a few days of having the car! They refused to fix anything wrong with the car and implied it was my fault, whereas all I did was drive the car home and bring it to my mechanic. Worst service I've ever experienced! THEY SELL xxxx CARS!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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best customer service

This is my second car i just bought from those guys i like dealing with them they treat costumers as family , sales team are very professional cars are in great condition even the service in this Acura just bought was up to date , thank u guys for making my day and special thanks for Noah he was very helpful and answered all our questions, and I highly recommend this place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, knowledgeable and caring staff!!!

Very knowledgeable - answered all my questions and were not pushy. Let me browse around and let me do a test drive - Bob was very patient. Great experience - will buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a excellent experience at Import Auto!

The staff here, especially Bob and Steve, gave me a great deal on my new car and the trade in of my older car. The transaction was handled with ease, the car looked like the photos and I was allowed to put the car on hold until I could come and test drive it. Thank you Import Auto, for your courteous attention and efficiency. I left your lot feeling satisfied with my new car and with your professional service. I would recommend you to anyone looking for a good deal on a new car. Thank you all for your kind attention!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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EXCELLENT!!

My wife and I had an unbeleivable experience. We visited Imports Auto in search for a second car. We started looking around when we were greeted by the owner. He made us feel comfortable with no pressure. The buying experience was fast and pleasant. Great prices, great selections. I highly recommend it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very poor customer service

I did confirm that the vehicle of my choice was available before going to check out the car. When I reached I was told that the car has been taken by an employee for vacation. I was also told that once the person comes back I will be notified. I did not receive any till now when contacted again the sales person told me that the employee has not returned yet . Neither any effort made to contact the person. This is weird.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very pleasant experience with dealer

I purchased a 2007 Scion tC with 89,000 miles from the dealership back in 2012 and the experience I had with the dealership was very pleasant. I walked on to the lot unsure of what I wanted to purchase and walked off the lot with my first car the same day. The salesman was very friendly and helped me to make my decision for what to purchase. The tC caught my eye and the salesman was straightforward enough to tell me that they thought buying a scion was a very smart decision. After inspecting the car for a little bit I decided to make the purchase. They were very reasonable with the price and even helped me out by fixing some cosmetic damage on the front bumper even though I was buying the car "as is". I still have the car to this day and it runs just as smoothly as it did the day I took it off the lot. They were extremely reasonable and pleasant to deal with and I have and would recommend this dealer to anyone looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

Called about a 2008 audi a4 and immediately the sales representative answered all of my questions and provided me with even more information than I requested

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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