Reviews
Lease
We recently leased a new vehicle from Toyota while we felt that the trade was low for what we had but we still got good deal. Thank you Bobby for helping us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pretty good first experience
Bought my first vehicle at Sparks Toyota, the prices were a little bit high. The employees were very helpful and understanding. My salesman helped out a lot and was very down to earth. He went above and beyond to make sure that I was good to go and got everything I wanted. I would recommend him to anyone buying a vehicle. I got additional parts added to my truck, the service people were very helpful too. I will definitely take my truck into services when I need maintenance. At one point there was a little bit of confusion but it all worked out in the end. Overall, it was a really good first experience. I’d do business there again one day If i decide to buy a new vehicle. Thank you guys for the great hospitality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic Service and Salesman at Sparks Toyota
Fortunate to have Gregg Graham as our salesman He was very knowledgeable, personable and professional. Very impressive. Glad we decided to buy from Sparks. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
David and Al were amazing! They got me my dream car at a price I could afford! I couldn't be happier. Thanks so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Overall a good experience and would recommend them.
Everyone is very friendly and professional! Overall good experience and I ended up purchasing from them. Terry was great to deal with and would highly recommend seeking him out!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Purchasing new vehicle
CHARLES EBERLY handled the transaction. He was patient and offered professional help. He was extreamly knowledgeable about the cars and it's features. I highly recommend him for his professionalism. Made this experience a pleasant one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extremely high prices for repairs
I brought my car in for a multipoint inspection because it's a 2005 toyota solara and I would be going on two long trips in the coming two months. I was informed that I needed a front axle replaced at the cost of $843.00. I contact a friend who suggested that I should try a local service station because it should be cheaper. I did and it was almost half as expensive. The local service station also informed me that my brakes needed to be replaced badly. Sparks didn't mention anything to me about the brakes but did mark down on the inspection that they needed further attention.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Friendly staff
Everyone super nice and good overall experience. My 5th car from this dealership always satisfied. Highly recommend this dealership for not only new cars but used cars as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
"Worst Toyota/Lexus Experience Ever!"
Dealership customer service area is shamefully uncomfortable with soiled seating that appears nasty (very poor choice of upholstery that should be replaced immediately with daily cleanable materials); only ONE MEN'S ROOM with one stall and one urinal FOR ALL CUSTOMERS and people working in the advisor area; tv has to be requested to be turned on and you watch what they want the you to see; watched two customers in customer area leave after being told quote price of repair; price quoted me was $186 dollars higher than quoted by 3 Lexus Dealerships; tech quoted 2.5 hrs labor for installation (Lexus Dealers do ii in .6 hrs labor(quite a ripoff ... tech is either bad, poorly qualified/trained or self greedy or Company is; was advised that my battery needed to be replaced...left dealership and had it checked out was advised that cells and cranking amps were good, did not need to be replaced? Southeast Toyota needs to visit this dealership and get it brought up to Toyota standards.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience
My first car purchase. David was great, worked to get me the price I felt comfortable with. I definitely will remain a Sparks customer. Thanks, David!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
