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Sparks Toyota

(1,778 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30am–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 730-8146 (888) 730-8146
Used (877) 346-5985 (877) 346-5985
Service (877) 461-6250 (877) 461-6250

Reviews

(1,778 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sparks Toyota from DealerRater.

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Lease

We recently leased a new vehicle from Toyota while we felt that the trade was low for what we had but we still got good deal. Thank you Bobby for helping us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pretty good first experience

Bought my first vehicle at Sparks Toyota, the prices were a little bit high. The employees were very helpful and understanding. My salesman helped out a lot and was very down to earth. He went above and beyond to make sure that I was good to go and got everything I wanted. I would recommend him to anyone buying a vehicle. I got additional parts added to my truck, the service people were very helpful too. I will definitely take my truck into services when I need maintenance. At one point there was a little bit of confusion but it all worked out in the end. Overall, it was a really good first experience. I’d do business there again one day If i decide to buy a new vehicle. Thank you guys for the great hospitality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Service and Salesman at Sparks Toyota

Fortunate to have Gregg Graham as our salesman He was very knowledgeable, personable and professional. Very impressive. Glad we decided to buy from Sparks. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

David and Al were amazing! They got me my dream car at a price I could afford! I couldn't be happier. Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall a good experience and would recommend them.

Everyone is very friendly and professional! Overall good experience and I ended up purchasing from them. Terry was great to deal with and would highly recommend seeking him out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchasing new vehicle

CHARLES EBERLY handled the transaction. He was patient and offered professional help. He was extreamly knowledgeable about the cars and it's features. I highly recommend him for his professionalism. Made this experience a pleasant one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely high prices for repairs

I brought my car in for a multipoint inspection because it's a 2005 toyota solara and I would be going on two long trips in the coming two months. I was informed that I needed a front axle replaced at the cost of $843.00. I contact a friend who suggested that I should try a local service station because it should be cheaper. I did and it was almost half as expensive. The local service station also informed me that my brakes needed to be replaced badly. Sparks didn't mention anything to me about the brakes but did mark down on the inspection that they needed further attention.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Friendly staff

Everyone super nice and good overall experience. My 5th car from this dealership always satisfied. Highly recommend this dealership for not only new cars but used cars as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

"Worst Toyota/Lexus Experience Ever!"

Dealership customer service area is shamefully uncomfortable with soiled seating that appears nasty (very poor choice of upholstery that should be replaced immediately with daily cleanable materials); only ONE MEN'S ROOM with one stall and one urinal FOR ALL CUSTOMERS and people working in the advisor area; tv has to be requested to be turned on and you watch what they want the you to see; watched two customers in customer area leave after being told quote price of repair; price quoted me was $186 dollars higher than quoted by 3 Lexus Dealerships; tech quoted 2.5 hrs labor for installation (Lexus Dealers do ii in .6 hrs labor(quite a ripoff ... tech is either bad, poorly qualified/trained or self greedy or Company is; was advised that my battery needed to be replaced...left dealership and had it checked out was advised that cells and cranking amps were good, did not need to be replaced? Southeast Toyota needs to visit this dealership and get it brought up to Toyota standards.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great experience

My first car purchase. David was great, worked to get me the price I felt comfortable with. I definitely will remain a Sparks customer. Thanks, David!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.