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Palmer's Airport Hyundai

(1,146 reviews)
Visit Palmer's Airport Hyundai
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–8:30pm 7:00am–6:00pm
Tuesday 8:30am–8:30pm 7:00am–6:00pm
Wednesday 8:30am–8:30pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–6:00pm
Friday 8:30am–8:30pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 12:00pm–6:00pm 12:00pm–6:00pm
2022 state dealer award
View 9 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award

Reviews

(1,146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmer's Airport Hyundai from DealerRater.

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Excellent

As always, Samuel Morgan, has delivered an excellent experience to me and my family. He is friendly, personal, and truly cares about his customers individual wants and needs. Samuel goes above and beyond to serve his customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dedicated and Attentive Service

Dara was very patient when I couldn't decide about getting a Kona and easy going to work with. I went back and forth for a while, visiting the lot three times, she kept in touch with me but didn't make me feel forced to buy. She made the experience great without pressure and found the exact car I wanted when they didn't have it on the lot. I highly recommend working with her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Detailing

Tucson looked beautiful, they vacuumed all except the hatchback area, but we are pleased!!! And they replaced 2 new wheels as requested, I dont have 25 words!!!! LOL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bait and switch

Test drove a new. Asked for a different color. They never said the different color car was USED. High pressure tag teams blasted us over 6 hours. No lunch. Finally caved in. Learned a handshake is worthless. Never negotiated the used car price. Now they have made it so we can't put insurance on the car. They even faxed proof to my insurance that the car would be in both names. Title is in one name.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We regret to learn that your experience did not meet your expectations. If you would like to discuss things further feel free to call me directly at 251-307-1957. Respectfully, Derek Montalvo Internet Manager

Princeton

Princeton was a real hoot. His manners very wonderful always saying ma'am even though I told him I wasn't 70 for 3 more years so I was too young. He continued so I slapped him. He answered all my questions and was very courteous but best of all he put up with me with a smile although he probably wanted to go hide in the restroom for a while to get a break from me. Great experience with everyone but i'm in love with Princeton. Thanks to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

I always come to this dealership, I have purchased 2 vehicles here. I always come in for service and work with Donna exclusively as she takes care of all of my needs. I schedule my appointments ahead of time and schedule when she is working. She is always friendly, courteous, and willing to go above and beyond to make sure that anything I need or have a question about is handled. I can not say enough positive things about her! I am also so happy to hear that Mike Booth is back at the dealership, he was the salesman that I purchased my vehicle from last year. He was a pleasure to work with and is an asset to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great!

Mike Booth was a great salesman that showed the car and answered any questions in detail. He, along with others, worked hard to get us the deal we could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent dealership

Palmers Airport Hyundai is an exceptional dealership that gives zero pressure on sales. Take a drive and see why Hyundai’s vehicles are the safest out there, lowering your insurance while keeping your loved ones safe on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Helpful and kind

Jerri was very helpful in helping me make the right decision on what car to purchase. She was willing to listen to my thoughts and concerns and work with my needs. And Edward took his time to find me the best financing option available. They both made me feel relaxed and not rushed to make my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We are glad to learn that Jerri and Edward were helpful with your purchase. Enjoy your new car!

Bad service

Had a appointment at 1 for recall check and maintance check I had on my vehicle I had concern with... got there 15 min early and checked in I know it's tax season and sales are going on I understand but was told could I reschedule my appointment to next day but I need service due to upcoming trip..5hrs later my car was not touched and I was sent on my way by a salesman during the 5hrs ran my credit for new car which was declined lol.. I had to go to pep boys for service after all that time wasted

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.