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Heritage Volkswagen

(1,088 reviews)
Visit Heritage Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 827-2617 (888) 827-2617
Used (877) 886-1077 (877) 886-1077
Service (888) 834-9042 (888) 834-9042

Reviews

(1,088 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Volkswagen from DealerRater.

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The "BEST" car buying experience I've had. ...

The "BEST" car buying experience I've had. Shaun (Corey) Haynes was a true professional. Never did I feel pressured nor did I feel the price agreed upon wasn't below the market value of the vehicle. I did my research and visited several dealerships and found the best price at Heritage Volkswagen of South Atlanta....ask for Shaun Haynes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. We're delighted to hear of your wonderful experience with Mr. Haynes. We raise the bar when it comes to customer service, and Mr. Haynes consistently surpasses that standard. Thanks for choosing Heritage Volkswagen of South Atlanta and we look forward to seeing you again!

Silvija, the best!

We have purchased two vehicles from Silvia Aniuliene of Heritage Volkswagen. We purchased both vehicles sight unseen. Silvija was honest and fair; both vehicles exceeded our expectations. After shopping several other dealers, Silvija really went the extra mile. She may not be the first dealer we dealt with, but she will certainly be the only one in the future when shopping for a VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe, thanks so much for your review. We take pride in our customer service and we're delighted to hear of your positive experience. Here at Heritage Volkswagen of South Atlanta, we have the best team, and Silvia is one of our best. We hope you're enjoying your Volkswagen and look forward to working with you again!

Top Notch Service Department

The service department is excellent. Brad Cody, my service consultant, was professional and knowledgeable. I was impressed with the convenient appointment time, having my car finished quickly, and the beautiful new facility. I am a VW customer for life, having a dealership like Heritage just makes my experience even better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your review. Our Service Department works hard to provide the best customer service. Brad is a great asset to Heritage Volkswagen of South Atlanta because he consistently goes above and beyond for his customers. Thank you for visiting our new facility and we look forward to seeing you soon!

Best Service in the South

As educators, we depend a great deal on accuracy, reliability, and quality. Within 2 hours Ron and Shawn delivered the greatest service My husband and I had experienced in our 21 years of car shopping. We told them what we wanted, and we walked out happier than we expected: 2 high performing vehickes, a Tiguan and a Passat, smooth financing, Volkswagen Advantage guaranteed (a wonderul surprise!). No more $12 per day to park my car at the airport because of the Airport Park and Service program, unlimited car wash, and oil change for life to name a few!! Expect the entire staff to be courteous, especially the manager, a comfortable, retro atmosphere that is inviting and immaculate.and a pleuthora of professionalism. Volkswagen lives up to their brand. GET IN AND GET HAPPY WAS REAL. NO HESITATION NEEDED HERE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words. We greatly value feedback and encourage our customers to share their thoughts with us. Here at Heritage Volkswagen of South Atlanta, we take pride in our ability to provide the best customer experience and enjoy going the extra mile to make our customers happy. We are glad you had a delightful experience and enjoyed our new facility. Thank you for your business and enjoy your new Tiguan and Passat!

For a sales person I was a bit smitten with the amount of...

For a sales person I was a bit smitten with the amount of help, time and friendly advice he shared with me and my wife during our car purchasing experience at heritage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We greatly appreciate any feedback we receive. Mr. Pratt is known for going above and beyond when it comes to customer service and he enjoys helping people with the car-buying process. Thank you for your business and we look forward to seeing you for your recommended car service!

Excellent Service, Great staff, friendly people

Thanks for the opportunity to let you know that Silvia Ani made my car buying experience a pleasure. We purchased a 2013 Passat from Heritage at Union City. This was by far the best car buying experience I've had. Although she was busy, Corey continued the excellent service. Great accessibilty whether on the phone or when I showed up at the dealership. I don't hesitate to tell others about your dealership and the friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Linda, thanks for sharing your thoughts. We work hard to provide the best customer service possible, no matter who you interact with. We work together to provide the best car-buying process in a no-pressure, pleasant environment and we're happy to hear of your positive experience. Thank you for your business and spreading the word. We look forward to seeing you soon!

FANTASTIC Buying Experience

We have purchased three vehicles from Heritage VW of South Atlanta, Our sales person Silvia Ani is fantastic, we totaled our 2012 VW Turbo Beetle and thought with no down payment or trade in we were not going to be able to get another vehicle. Silvia called us in and said they could help, we have a 2013 Turbo Beetle that is identical to our old one and we could not be happier with Silvia's professional and personal approach. She is OUR sales person and now friend. We have had three different cars serviced at their beautiful state of the art dealership and Brian and the service team are ALWAYS on their A game, Thank You Heritage VW of South Atlanta, we will definitely purchase ALL of our vehicles from you in the future. The Mann Family of Fairburn, Ga.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your review. We greatly appreciate the time you took to share your thoughts. We're sorry to hear about the 2012 Turbo Beetle. But rest assured, your vehicle is in Beetle heaven. The car-buying process can be difficult, we understand that big decisions are to be made and it can be a hassle. Here at Heritage Volkswagen of South Atlanta, we strive to defeat that car-buying stigma and give our customers the best experience possible. Thank you for choosing Silvia to be YOUR go-to sales person. We are flattered by your kind words. Thank you for your business and we look forward to seeing you and your 2013 Turbo Beetle soon!

Heritage Volkswagen of South Atlant

I went to Heritage Volkswagen of South Atlanta to find my new car. Silvia Ani was my agent and she did an excellent job helping me to decide which VW I wanted. She was very adept in all of the vehicles on the lot and let me and my husband drive several cars to get a feel for what was best for us. Thanks, Silvia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review. We enjoy helping people, especially when it comes to finding "The One," car that speaks to you. Everyone has different needs and we strive to meet our customer's needs. Silvia is one of our best because she truly cares about her customers and making the car-buying process as effortless as possible. Thank you for choosing Heritage Volkswagen of South Atlanta!

Not one but TWO Red Beetles!

Yes, you read correctly. We purchased two red 2013 Beetles at the end of 2012. We love them. These are not our first experience with Heritage as these are number 5 & 6. We love the experience at the dealership and most of all I appreciate the fact that they LISTEN to their customers. Our experience with Silvija Aniuliene was the best. She is professional, a good listener, works for her clients, is mindful that the dealership still has to make a profit, matches her deeds with her words, and consistently follows through. We will be back when it it time to trade these in for something new!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you much for your review. We greatly appreciate the time you took to share your thoughts. We're happy to have you in the Heritage Volkswagen family and your continued patronage. Our goal is to provide the best customer service and meet the needs of our customers, so we're thrilled that we have accomplished that goal. Silvia is a great asset to Heritage Volkswagen and we're pleased that you had such a wonderful experience while visiting. We hope you're enjoying your two red Beetles and look forward to seeing you again.

Heritage Volkswagen: Great Experience!

I've bought my last two cars at Heritage Volkswagen, and had fantastic experiences both times. Silvija Aniuliene was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frank, thanks for the review. We're glad you came back to Heritage Volkswagen and had a great experience. Thanks for joining the Heritage Volkswagen family and we look forward to seeing you soon!