Phillips Auto

I have been rather cautious when purchasing pre-owned vehicles since a car purchase represents a significant buying decisions and since I prefer to buy without any financing. In short, selecting the wrong seller can really hurt you and be a very risky transaction. Mr. Michael Alibrando demonstrated the highest level of honesty, integrity and transparency I could ask for throughout the entire purchasing process (introduction, negotiation, purchase decision & signing and deliver process). Since there were some issues to be taken care of AFTER the signing, it was very refreshing to see him living-up to the discussed commitments AFTER it was done. You do not see type of professionalism often, even when you purchase from the authorized brand dealers. I can highly recommend Mr. Michael Alibrando, representing Phillips, to any person who is seeking to buy a pre-owned top of the line vehicle at the very best available value. Trust me, I did my homework and this review has been fully earned by Mr. Michael Alibrando.

I bought my Tesla from Phillips Chris R is very knowledgeable about them which helped in the buying process. Mike came back and opened the store after hours to deliver me my new car because I couldn't make it during regular business hours It couldn't have went any smoother. I will always buy from these guys Thank you

This was a great experience buying a car. This was our first time buying a car and we looked at a lot of cars and knew our stuff. We know we had a great car for a great price. We were in and out in an 2 hours from test drive to signing. Chris R. treated us like family, was kind, respectful, extremely knowledgeable, and fought to get us a great interest rate. I can't speak more highly of this place. Thank you Chris R. and Mike for a wonderful car! We love it so much still. Thanks guys! I can't wait to see you in the future for our next car.

I've never purchased a car sight unseen so was apprehensive. I dealt with Theresa and the whole experience was very straightforward. She went above and beyond in dealing with my Credit Union to get the deal closed. Vey responsive to all of my questions and put me in contact to have the car shipped. The vehicle was exactly as described. Best experience I've ever has with a car dealer. I've never written a review before but felt this was justified. I would highly recommend Phillips Auto.

A great buying experience. Chris is a great salesman and I appreciated his knowledge and opinions.

It could not have been easier to come in, test drive the car, and purchase it. We found the wrong Phillips Auto location first down the street, so call before you go to make sure it's the right address. :)

Thanks for all your help. Mike and the crew at Philips Auto went above and beyond. They picked me up from the airport, took me to the dealership and had all the paperwork ready to go. Signing was quick, easy and they stood behind everything they do.

I was very excited to find an amazing Cayman S at Phillips and started working with Theresa the Sales Manager on putting together a deal. As we discussed the various options of doing a trade with my care and the process for shipping my car to California from Seattle it really sounded like it would be best to try and sell my car. Theresa agreed and said she'd hold the car until the end of the week. As the week went buy I had a couple inquiries and one guy who said he would come on the weekend. I called Theresa and asked if I could have the weekend and she said yes, I told her I would call her on Sunday to close the deal. When I called on Sunday Theresa said she was home sick and she would call me on Monday. Monday morning I sent a message to see if she was feeling better and in the office, she replied that she was feeling better and they had sold the car that morning. I couldn't believe it! Not once did she tell me that I was in a position that I would lose the car. We were two people trying to figure out the best possible way to get the deal done. She then tried to explain that she held the car for longer than she should have but I reminded her that if I had agreed to trade my car her process of me shipping my car to them for their approval would have taken over a week alone. I had told her before the weekend that I would fly down on Friday buy the car. In the end, the owner had someone come in with a full price offer (they had only given me $1000 off) and any dealings with me didn't matter. I had also asked for the date code on the tires and they said they would have to put it in the shop to get them, I never did get that answer. It was my fault for being apprehensive and cautious about buying a car over the Internet but I thought we had a deal and I never thought I would lose the car. Be careful with these guys.

We had a car in mind on arrival. They primarily sell exotic so a quick proof of credit worthiness before we did much of anything else. Once we proved we were serious, they pulled the car into the showroom for a buyer inspection under the lights, then let us take the car for a drive. After the test drive, they put it back in the showroom for one more buyer inspection. 10 minutes to discuss pricing for the new and trade, 10 more minutes for paperwork and we were off. That was it! No waiting 30 minutes, repeatedly, every time the salesman goes to talk over your offer with the "sales manager". I have NEVER bought a car so quickly, with less pressure, and without all the add-on promotions you normally get from a traditional dealer. You'll never get out of a traditional auto dealership as quick as this unless maybe you're paying cash. Even then, traditional dealers are going to push you for all sorts if extended warrantees, paint and interior protection, etc., etc. I drove 70 miles to buy this car and would go back the 70 miles to purchase another in a heartbeat.

Had a great experience! Would come back for sure! Bought a used car from them and was impressed by the service and experience!