Reviews
They explained everything bout buying a new car and they
They explained everything bout buying a new car and they told me what was best for me on buying my first car and thanks to them I got a good deal . Thanks Robert
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roman, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Chris was very easy to work with and did not pressure and
Chris was very easy to work with and did not pressure and after looking we were able to do most of the deal by phone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kevin, we're happy you found Chris to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chris and Shirley were great through the sales process,
Chris and Shirley were great through the sales process, Courteous and attentive to make sure sale went smoothly and up front on all questions ask, definitely recommend to ask for them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Took 1 and half hours for a scheduled oil change.
Took 1 and half hours for a scheduled oil change. Waiting room was dirty, look like ashes all over tables. Disappointed visit, i will not go back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for your experience, Ill be using this as a learning tool with my team to do better in the future. Thank you for bringing this to my attention. If you would like to discuss this further please feel free to reach out to me directly. Michael Gunter Service Director 469-698-2133
The service was smooth and easy.
The service was smooth and easy. Wait time was extremely reliabe was also given reassurance my vehicle was being taken care of the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jadden, thank you for your kind words, and we're so glad to hear that your experience with our service was smooth and reliable. Your satisfaction is our top priority, and we appreciate your trust in us to take care of your vehicle. Thank you for choosing us!
took too long.
took too long. Two hours waiting to start. Two hours to align and oil change. Total of 4 hours is too long. I like the dealetship, but they need to get their act together.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We apologize for the longer-than-usual wait time, as we strive to provide fast and efficient service to our valued customers. We appreciate your loyalty and will work on improving our processes to ensure a smoother experience next time. Thank you for choosing our dealership.
Clean attentive to my needs and concerns for my truck.
Clean attentive to my needs and concerns for my truck. They got me in and out quickly with no issues on my truck
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
The customer service is excellent.
The customer service is excellent. Erica went above and beyond to help us. Ultimately they were not able to complete the repairs due to being able to get a harness. It is no longer available, so I am stuck with a broken door.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We regret that your customer experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Ricky Ruth General Manager (469) 698-2105 rruth@Group1Auto.com
Advisor was great, him and the tech for the job done in a
Advisor was great, him and the tech for the job done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Sam , GG and JP?
Thank you Sam , GG and JP?. You both went above and beyond last Saturday. I believe you are the best in Rockwall County.. Thank you so much and God bless you guys.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jose, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.