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Rick Hendrick Chevrolet of Duluth

(2,946 reviews)
Visit Rick Hendrick Chevrolet of Duluth
Sales hours: 9:00am to 10:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–10:30pm 7:00am–6:00pm
Friday 9:00am–10:30pm 7:00am–6:00pm
Saturday 9:00am–10:30pm 7:00am–5:00pm
Sunday 12:30pm–6:00pm 10:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (678) 951-0199 (678) 951-0199
Used (678) 389-7036 (678) 389-7036
Service (888) 710-7408 (888) 710-7408

Reviews

(2,946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet of Duluth from DealerRater.

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Silverado

Appreciate Keith with assisting me with my new truck I was in and out in a few hours ! I will be returning Christmas time to get a new Tahoe for my wife and kids! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Elijah, we're glad you had such a wonderful experience with us! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Great service

Justin Lester the service advisior has taken excellent care of me and my cars for years. He is highly recommended. The dealership has been good to me too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Bryan, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Service Call with Marie

As a full-time student, I was originally apprehensive about the prices I’d face at the dealership. After calling several well-known repair shops, I finally contacted Marie at Chevy to get a quote. Chevy actually had the best price! I also feel more comfortable having my Chevy actually serviced by Chevy. I felt like I was in great hands with Marie because she openly communicated my repair needs and even worked with me on a repair schedule that fits my finances. I have my third & final appointment in 2 weeks— all of which have been handled by Marie. I also want to commend the entire office. The service area is organized, the waiting area is clean, the staff is friendly, and my wait is never too long. I love how deals are celebrated over the PA! I work in sales & can appreciate the work culture your team has established. Please keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Stef Young, your wonderful feedback and rating mean a lot to us. Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Thank you to Phil and Troy

Had a really comfortable car buying experience. Got in the Silverado that I actually wanted with all the bells and whistles. Phil and Troy together were honest and extremely helpful. They listened to my wants and needs which I didn’t get at other places. I hope they both are reading this. I want to express to whomever is reading this that you can come here and be taken care of. Thank you gentlemen from the bottom of my heart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Greg, we're so glad that we were able to go above and beyond your expectations! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Nick the man

It was a pleasure working with Nick at Rick Hendrick. A very pleasant young man. He listened to what I wanted and delivered. I recommend him to anyone in the buyer market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terry, we are glad we could help! Until the next time we meet, take care! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Used truck to NEW

Came in Saturday with the mindset of purchasing a used pick up truck. And Nick Jean-Gilles got me in a brand new truck and I am completely satisfied!!!! So happy I came here and worked with him. Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Fernandez, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

2021 corvette

Ricardo was very helpful he went above and beyond to get me the car I wanted. I purchased a 2021 corvette, the car was exactly the way I wanted it with all the options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jabari, we're happy to hear you had such a positive experience with our team! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Innocents the best

When I tell you Innocent is the best at what he does. I’ve been wanting to upgrade from my Colorado to a Silverado. Been to other dealers and they couldn’t get me done. Everything was a fast and easy process, Innocent and Rick Hendrick Chevy gets the job done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Grady Barnfield, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Atlanta. Thank you again for the great review! Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth

Buyer Beware!!! Customer Service Is Awful!!!

This place has the worse customer service I have ever seen or experienced. The service director and assistant service manager are crude, heartless, incompassionate. We paid close to $4,000 for work and diagnostic testing, just to have the check engine light to come back on a few days after the repairs were completed. And when were able to take the vehicle back within a couple of weeks, they still wanted to charge for additional codes that magically appeared. They refused to honor the warranty and expected us to pay more. Once again, they are awful!!! Buyer beware, the service is horrible!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Please give Bruce Sinkoe, our Customer Care Manager, a call at your earliest convenience and we will do our best to resolve this with you. Direct Line: 678-957-5384 Email: Bruce.Sinkoe@hendrickauto.com

Nick the man

Came in for a new truck , Nick Jean-Gilles got me in and out . Highly recommend! Best car experience i had in a very long time .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Juan, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Atlanta. Bruce Sinkoe Customer Care Coordinator Rick Hendrick Chevrolet Duluth