Larry H. Miller Volkswagen Avondale

I bought an all-electric ID.4 in 2023 from Larry Miller VW. After a long, difficult argument with the IRS about why they wouldn't honor my tax credit, they finally admitted that it was because my dealer hadn't filed a required form. When I got the General Manager on the phone, he swore up and down that he'd get it fixed right away. That was more than 2 months ago, and in spite of many prompts by me he hasn't done a thing. VW Corporate hasn't had any more luck than I have in inspiring him to accountability. He could probably submit the IRS filing in about 5 minutes and it wouldn't cost Larry Miller VW a penny, but evasion and deception are apparently more rewarding than follow-through. I'm far from done fighting, but there's $7500 of my money on the line for no better reason than the pleasure they're apparently taking from my misfortune. Needless to say I'm taking my car to another dealership for its service work.

I called Larry H Miller Volkswagen Avondale and spoke with the salesman by the name of Danny I made it very clear to Danny the amount of money that a dear friend of mine had to work with so much down and over the phone Danny said that's great that'll you are right there come on down and so I told him I couldn't make it but that my friend would be coming would you please take good care of her his response was absolutely yes I will will. Needless to say Danny is a liar and a thief and it doesn't matter to him how he affects people's lives he just will lie cheat and steal, what a shame. I mean I am not accustomed to doing business with people like this at all. Honestly I'm shocked that there are places that can operate this way and remain in business. In no way do i recommend anyone to do any business with Larry h Miller VW in Avondale Az

I visited this dealership on June 11, 2025, to potentially test drive a Jetta. I met with salesman Andres Mendez. After test driving a car, I told Andres that the Jetta was not going to be the car for me. However, I told him that I would like to see what they would pay me for my vehicle. When we got back inside the dealership, I handed Andres the keys to my car so that he could evaluate it. He then said that he will be back with some numbers on the Jetta. When I reiterated that I did not want the Jetta, Andres poured on a little hard sales tactic. I then told him to disregard evaluating my car and I asked him to give my keys back, while simultaneously reaching for the keys from his hand. Andres quickly moved backward and refused to give me my keys. He just said, "I got you. I got you". I was about to get loud and make a scene, but there were service customers nearby, so I just allowed him to go evaluate the car. He returned shortly and gave me an offer. He then handed me the keys, and I left the dealership. The fact that Andres refused to give me back my keys when I asked is very unethical, if not criminal. Please beware when visiting this dealership.

**Do Not Go Here! – A Descriptive Warning About My Dealership Experience** If you value honesty and good customer service, do not go to this Volkswagen dealership. I am writing this to warn others, after going through a frustrating string of experiences as a customer. At first, I chose this dealership because of its convenient location and Volkswagen’s solid reputation. In fact, I bought two cars from them at once. However, since then, having my vehicles serviced there has been a nightmare—especially with my 2022 Passat. My Passat had a recurring issue starting at 12,000 miles, causing warning lights, overheating, and stress each time I brought it in. Every summer, I returned to report the exact same problem. Each time, the technicians simply reset the EPC light and sent me home, telling me nothing could be fixed due to the lack of a computer code. When a code finally appeared at 51,000 miles, I documented it and brought it in, only to be hit with a $1,600 repair estimate for a warranty-covered part! The service representative was argumentative, barely listened, and tried to persuade me to pay out of pocket. Only after insisting on manager involvement did I discover most of the charge was unnecessary, and my warranty was still in effect. Throughout the ordeal, my concerns were ignored, my car was gone for six days, and I was met with rude, dismissive responses—even when I explained my special circumstances. After all of this, I felt disregarded and even taken advantage of because I am a woman. Good customer service should be standard, but at this dealership, I received the opposite. My advice is clear: if you value transparency and respect, do not go here!

So I went to this dealership because they supposedly had a vehicle there, that was advertised for sale. A salesman came out by the name of Freddy and I told him and showed him a picture of a 2016 Jeep that I wanted to purchase. The first thing out of his mouth was, so why is it that you like this car? Right then and there all the red flags went off! I'm 61 years old, was a mechanic for 20 years, so I need not go any further :-) he went inside to see if he can find the keys and then he came back out and said, actually the car is on its way right now to be dropped off here. Then he said something like what is there anything else in a price range maybe that you would be interested in? I said no, I wanted this specific vehicle. In the meantime he went inside and came back out and tried to sell me a brand new vehicle that was over $10,000 more! As he continually and persistently tried to sell me a different vehicle for at least 5 minutes straight I kept saying no I want the one advertised. So he had told me listen it is on its way here and I said okay I will go get something to eat and he said I will call you when the vehicle shows up. So then I proceeded to actually find out where the car was at and it was at the Larry Miller dealership in Surprise by the 303. I contacted them they had the vehicle. So in the meantime Freddy never called me back to let me know that the car arrived, why? Cuz he was lying to me the whole time! He didn't care about my needs he didn't care about what I wanted all he wanted to do was make a sale and make me spend over $10,000 more than I wanted to. I just got off the phone with the sales manager and let him know what a jag off this guy actually was! My other half could not believe how dishonest Freddie was with all the lying and trying to get her to buy something she didn't want! I don't think anything is going to happen to Freddy because you know I'm just one guy that they can give two xxxxs about obviously. But what I can tell you is that I want to Larry Miller Dodge by the 303 in Surprise, and Edgar sold me the car, no pressure, was very very pleasant, was very conscious of my needs, was very courteous also. A complete 180 degree difference! So what's my point to this whole thing? I would never recommend anybody going to Larry h Miller Volkswagen in Avondale, and if for some reason you do, don't even negotiate anything with a gentleman in the sales department named Freddy! I'm sure I'm going to get feedback for how they apologize because I guess that's what people do when their employees xxxx up. But Freddy is not concerned about your wants, it's all about what he wants obviously. It's going to be very interesting to see the reply to this review. Again, I am not expecting any actions to be taken at that dealership due to the complete selfish, money making salesman. Too bad I can't post the video of the phone conversation that I just had. 

I sent a request. They never replied. I'm not sure they want me to put 15 words here. The first 2 sentences say it all.

Nice people and clean surroundings. Need to upgrade waiting lounge for area and food. Also, was told by my sales person and Finace Manager that my car was detailed prior to putting up for sale but the exterior was not waxed and the inside had dog hair everywhere.

It was a good service today The person who help mi has a very good actitudes.

Good dealership the people there in specific “Andreas” is really good reasonable as well as the sales manager helped me out lowering some prices.

They always do a great job when servicing my car, I never have a problem