Reviews
Write a reviewnever agian.
I made an appointment for a recall 2 weeks in advance asking how long the recall would take I was told 30 minutes. My car never moved for the first 30 minutes then I waited another hour before I finally went to ask what was going on with my car. I was told oh your car has been done. I had told the person when I checked in I was waiting but he never put it on my paper. I will never use them again. An hour and half for a 30 minute repair is unacceptable.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Tired, I am sorry that your recent experience at North Georgia Toyota did not meet your expectations. There was some kind of miscommunication on the time needed because the factory pays one hour to do the job. Some days things just dont go as planned. For that I do apologize because I realize that all of our time is valuable. In reviewing the service history on your vehicle it appears that this is a 2004 model vehicle and we have no record of it being in our shop prior to this time. I would just ask that you don't judge us over one experience in our business. Greg Epps General Manager
Everything they advertised and more!
Found the truck I was looking for on the Internet I called and spoke with Charlie asked for some information about the truck he called me back in about a half an hour with the information i had asked for and faxed me a copy of the car fax. Drove down that afternoon to see the truck, drove it and worked out our trade in about an hour and was on my way back home. Got a great deal on a good clean truck with no pressure. I recommend them very highly they are very laid back and very helpful. So if u call ask for Charlie Deaton he is great to help you with your new vehicle . Thanks North Georgia Toyota for a great deal and your friendly staff.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
