Cherokee County Toyota

I came to Cherokee County Toyota and was approached by Bob Gavlick to try to sale me a vehicle. I test drove a 2002 Toyota Highlander. The vehicle was pulling to the right. I made that statement, and Bob told me to let him know WHATEVER was wrong with the vehicle that he would need to know since the car had not yet been through their inspection. I told him the only thing that I noticed was it pulling to the right. Bob said Whatever it is, we will fix it. Its probably just an alignment issue but whatever it is, we will fix it. I want to make this deal right, well fix it. The next morning we made a deal on the vehicle, and I waited for the vehicle to be fixed and cleaned. Three (3) hours later I drove it off the lot it still pulled to the right. I took it back immediately, and they kept it; because, I didn't want to take it home not fixed, i knew they would never fix it. Bob had forgotten to tell the service to align the car. The next Monday, Bob delivered the car to me at my work. I test drove it. It was still pulling to the right. I kept the vehicle and Bob told me to bring it back Saturday to fix it. Saturday i went back to the dealership, They aligned the car again, and it was still pulling to the right. I test drove this car 4 times, and all 4 times it did the same thing. When we got back, they advised me they would not be fixing my car. If it took new tires, they were not going to replace them. After making me wait for 45 minutes, the used car sales manager decided to talk to me. He stated they were not replacing the tires; They would lose too much money and they couldnt do that. I advised him what Bob had said to me and he said Bob didnt have the authority to promise me that. I advised this manger that wasn't my problem. I expect a man to keep his word. He asked me if I wanted to pull out of the deal and I told him yes if they didnt fix it. They replaced two (2) of my tires and it fixed the problem. But, they let me leave the lot, unhappy and with two different set of tires.

Would not go back there. I tried calling back several times with no response. I guess they only want rich people and people with good credit shopping there. I needed help and answers.

Used to business here and was satisfied with both sales and service. Had serviced my new car there for years. Lately they have stooped low in their service practices. My wife took our car in for service several months ago and they told her our car needed new tires. Had new Michelins on the car and couldn't believe it. They made her wait for 3 hours before our car was ready for just a minimal service. I believe it was because she refused several "recommended services or repairs". Haven't been back since. Nor do I intend to. Will look elsewhere when I'm ready to buy again. By the way, I am absolutely completely satisfied with our Toyota car. i'm highly sold on the brand--just not this dealership.

My wife and I recently purchased a 2013 Toyota Prius from Cherokee Toyota. We are extremely happy with the Dealership and everyone we met from the Manager to the financing guy. We were especially impressed with our salesman Ronnie Hall. I would recommend him to any of my friends. He was truly interested in our needs concerning a new vehicle. He was extremely patient with us as a medical emergency in our family popped up during our car search. Their "Best Price" on our car was competitive or better than the other dealers we had talked with. Ronnie was a pleasure to work with and made our new car buying experience "enjoyable!". Buying a new car should be an enjoyable process and not something you dread doing. We were never pressured by anyone during the transaction. I will definitely check with Cherokee Toyota and Ronnie Hall, next time when looking for a new or used car.

I had my transmission fluid changed at a local shop. I actually saw them put new fluid in. I carried my toyota down to Cherokee for an oil change and they stated that I needed to change my transmission fluid... it was very dark! They also stated that that my valve covers were leaking and tightening would not be a solution and gave me a repair estimate for hundreds of dollars. I went home and tighten the valve covers and guess what-- no leaks.

We have purchased 2 vehicles from Cherokee Toyota in Canton and each time we have been pleased. I decided to get my car serviced there as well because they treat me professionally and don't talk down to me because I'm not a car expert. In fact many of my friends have purchased cars there because they work very well with women. They were up front about what my costs would be and gave me options if I couldn't do everything at one time. Plus, all the people in the service department were quick to offer help and really looked like they liked working there. Thumbs up for a repeat purchase from my family and me. We love Toyotas and will shop there for our next car, too! K. James

WE HAVE BEEN COMING TO CHEROKEE FOR SEVERAL YEARS AND I KNOW OF 2 OCASSIONS THAT THEY HAVE MADE MONEY OFF OF US FOR WORK THAT WAS NOT NEEDED. tHEY HAVE SCREWED US TWICE AND THERE WILL NOT BE A THIRD. HOW WE KNOW THIS WE HAD 2 MORE CONSULTANTS ADVISE.

When I read some of the other reviews on Cherokee County Toyota, I thought, "They must be talking about somewhere else. I had the best buying experience ever. I communicated with David Wheaton, Internet Manager from Cherokee. His offer to me blew everyone else out of the water. Another dealership was angered when I told them what Cherokee's offer was, and said that they were trying to sell me a Camry L, and not an LE. Well, guess what, I bought a Camry LE, with floor mats and power seats at less money than some dealerships were getting for the Camry L. It is absolutely beautiful, and we love it! I would recommend Cherokee Toyota anytime. David Wheaton's word was gold. I went to his office, he sold me the car for the exact price to the penny that he had quoted, and the car was ready within about an hour. I have another friend that bought his Camry here, and drives from Marietta to Canton to get it serviced, as well. His feelings are the same as mine. No need to shop around, just call David Wheaton!

The only bad thing about this dealership was the time they wasted evaluating my car for a trade in even though I told them I was not trading it in. The offer they gave me with the trade in was unacceptable and I told them the offer I would agree to without a trade. After a few minutes the offer was accepted. The salesman was friendly and I left satisfied.

We bought a brand new 2012 White Toyota Corolla from this dealership. We got the car home and realized there was "rust" all over the car so we contacted the dealership right away and they said to bring the car in and they would see what they could do for us. Well, turns out the car has "rail dust" on it..The dealership offered to "clay" bar the car and get rid of the rail dust, we allowed them to do so, but after getting the car back, it had not been taken care of. We got the run around and basically were told that it was "environmental" and there was nothing they could do about it. Our salesman named Andy was absolutely no help and basically said "we will take care of it for you"..and never did. My idea of buying a BRAND NEW CAR means..not having to bring the car back 3x a WEEK to be "clay bared" to get rid of the "rail dust" STAY FAR AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!