Reviews
Fabulous Experience
My sales person, Alfonso M was patient, knowledgeable, had a great personality and was willing to help me get exactly what I wanted . I felt like I was treated with respect and got a good price for my new RAV4. I had gone to another dealership prior to that and was turned off by the junky looking lot which felt chaotic. Cherokee was organized and quiet and I appreciated the atmosphere they created. I would go there again and I would highly recommend Al.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"Doc Kelley" , Ellijay, GA
Jack's military background makes him an excellent choice for a career in sales! He is respectful and knowledgable without being pushy or phony. He made the selection and buying experience pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Changed my perception of Toyota Dealerships.
Several months ago, I was in the market for a new car, to replace a 2016 Sonata. I went to another dealer, Marietta Toyota. The experiences was horrible. They inflated the cost of the new car with a lots of 'worthless' crap on the addendum sticker. Then they 'lowballed' the trade-in value of my trade-in, by almost $3K, which I told them ahead of the time, had been appraised by both Carvana and Carmax. It made me dubious about dealing with any other Toyota dealers. Thank goodness, I took a chance. I had a different need for a good used car, with a manual transmission. Cherokee County Toyota had a Mazda 6-year 2015. When I inquired initially, I was told it was already sold. Fortunately, Damian, a sales rep. corrected that mistake, saying it was still available. We negotiated the price over several days, and on the last day of November, I reached my number. When I came for the test drive, another salesman, happily showed me the car and took me out for a run, even though the sale would not be his. He gave me all the time I needed to visually evaluate the vehicle. So when I revisit getting a 'new' car, I will give him an opportunity. I'm skeptical of buying used cars, but I was assured in email, that they would take it back, if I found any major issues mechanically with it. As for delivery, it was quick and fast. The FI manager, did try to entice me to look at that generic warranty stuff, but he did not push the issue when I said, NO! So that is another point. I was in and out of there in about 90 minutes, at the most. Last of all, they are true to their advertisement. They only charge you the price of the car, the sales tax, a tag and title fee of about $43. That's it. So you can trust these guys, based on the results that I got. In many other dealers, this is kind of what your buyer's order looks like. 16,000 - negotiated price 1,280 - tax 699 - dealer fee (worthless, it only becomes valid if you let a dealer charge it to you) 756 - tinted windows, nitrogen inflated tires, security etching, pinstripes etc -all garbage Sometimes they will have the $699 or higher dealer fee (pre-printed) on the buyer's order. They will tell you things like "Well, it is already pre-printed so we have to charge it", or "If we don't charge it to you, then that means we will have to make an exception for everybody". It is all bogus, unless you fall for it. GOOD THING about Cherokee County Toyota, they don't do any of this crap. They sell you a vehicle, the way you buy a TV. This is the price, this is the tax, and have "A Nice Day". Oh one last thing, I took the Mazda to Rick Case Mazda, and they said it was in excellent condition. Boo-yah.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best buying experience
I felt like they listened to me and helped me get a great car that suited my budget. This was the best car buying experience I’ve had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank Anderson
Happy with my purchase at Cherokee County. Shopped numerous N. Atlanta/N.GA dealers and by far this dealer had the most straight forward pricing. I have been servicing my older Toyota here and I have found value and honesty every visit. A true gem in a sea of avg. dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service for car that ended up buying a new one
I was there for scheduled maintenance and ended up getting a new RAV4. The whole experience was fantastic. I didn’t one with any money but they let me return the next day with all the stuff from the turn in car plus money for the new car. They found me a great car that meets my needs at a price I can handle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rsullyga
Salesmen were all very friendly, helpful and knowledgeable and they support each other. I have 3 of the salesmen’s cell phone numbers if I have any follow-up questions!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Trust them over and over
If your looking for a Fantastic Deal take a ride over to Cherokee County Toyota and ask for Ronnie Hall or his Sales manager David Watkins they are Rockstars Got me what i wanted and it was like christmas day i was like a kid in a candy store couldn't be more happier with my purchase i would go there over and over it was a great Experience not pushy at all Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Toyota 4runner TRD off road Premium Purchased
Sales team are very professional and transparent in all the charges when it comes to the equipment add on and services. They don't sell something that you don't need. I went in and out within an hour only, including paper works. No need to hanggle with the price for they gave you a lot of discounts. This is my dealership now, any car purchase in the future l'll get if from here. Thanks to Ronald and his team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time customer
Great experience! No hassle, no haggle process. The salesman and staff were very patient and took the time to answer all my questions. I’m now a first time Toyota owner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
