Reviews
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Fast yet friendly service was provided during my visit today. My experience was enhanced by giving me a ride home in a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Edith and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Great place
Salesman wasn?t pushy and seen desperate for a sale and was laid back talked to us showed us a car and it was sold
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Toyota of Hopkinsville and congratulations on your new vehicle! Buying a new car is a huge step and we're honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
My 5 Star Toyota Dealership
I always have a great customer service experience with my Toyota dealership. I'm never pressured into purchasing unnecessary crap or additional items or services I really do not need (or want). Everyone is quite pleasant, ready to educate me on any vehicle issues or shortcomings, etc. I love my dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Teresa, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Great purchasing experience
Friendly people and a pleasant atmosphere. Took less than 2 hours to complete the purchase. I was pleased with the finance rate on the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Danny, thank you so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Great service in and out thanks
Service in and out. From the time I drove in to the next day. The rental car went just fine and was compatible to my Rav Four.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers so thank you for taking the time to write this glowing feedback Jerry. It's wonderful to hear that our staff was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team.Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Great service
Fast and friendly, did not try to force anything on me. Hate it when a dealer tries to force you to buy things you do not need
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raymond, it's great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Service department
Good explanations of problems and what was needed to solve them. Offered estimate without being ask. Wait time was short in a comfortable and clean room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce, it's great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Quick into and out of the Service Dept
Easy into the service center, met quickly, and the service department had me on the road 15 minutes faster than I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out Charles! Our service department works hard day in and day out to provide the best results for our customers! We look forward to working with you again. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Great Service
Always friendly, quick and explains everything very well! I called at last minute notice and Mr Martin told me to come on in and he would get my car worked in and he did!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Toyota of Hopkinsville's Service Department. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099
Repaint hood
All occurred as expected with expected high quality. Good customer service as expected. Car was cleaned up and looked great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Toyota of Hopkinsville team went and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099