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My Auto Imports

(4,771 reviews)
Visit My Auto Imports
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–4:00pm
Sunday Closed
2024 state dealer award
View 29 awards
2024 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (231) 981-0049 (231) 981-0049
Used (231) 981-0094 (231) 981-0094
Service (231) 981-0073 (231) 981-0073

Reviews

(4,771 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of My Auto Imports from DealerRater.

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Great Service.

Great Service. Super helpful and was able to compare all rates and answer all questions to help us find the best possible plan!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Our Nissan Pathfinder was our 2nd purchase this year from

Our Nissan Pathfinder was our 2nd purchase this year from My Auto Import Center. We had such a Great experience the 1st time we went back again. Olivia Y. was our salesperson and was helpful and knowledgeable about the vehicles. We never felt rushed or pressured to purchase a vehicle. The service department was excellent from check in to pickup. Alex (sales manager) Steve (financial officer) and Troy (Nissan sales) were great to deal with also. We would recommended this dealership hands down to anyone.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Never responded.

Never responded. Would have paid cash for the car that day. Went to Fox Subaru and bought a car.

Rating breakdown (out of 5):
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  • Overall experience 1.0
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Dealer response

We appreciate you taking the time to bring this to our attention, Bob. We apologize for the inconvenience on our part, and are glad to hear you found the Subaru right for you. We hope to get another opportunity to earn your business some time in the future. In the meantime, our General Manager, Mike, would like to speak with you further about the communication issues you experienced with our store. Please give him a call at your earliest convenience: (231) 201-2527

This dealership lacks integrity and needs massive help

This dealership lacks integrity and needs massive help with communication and follow up. I had two terrible experiences with them.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Just a wonderful place to deal with.

Just a wonderful place to deal with. They are amazing and very nice. Will also go to bat for you if something happens

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We appreciate you trusting us with your business.

The dealership experience was exceptional, with Nick

The dealership experience was exceptional, with Nick (sales consultant) and Steve (financial officer) going above and beyond to explain every detail thoroughly and in a straightforward manner. Their professionalism and dedication truly stood out, making the entire process smooth and enjoyable. They were very hands free with the test drives, which I appreciate. Additionally, they answered all of my questions promptly and comprehensively. I would recommend this dealership to anyone interested in purchasing a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Nick and our Nissan Sales Team created such a positive experience for you while purchasing your new Nissan with us! We appreciate you trusting us with your business.

Absolutely amazing to work with!

Absolutely amazing to work with! Will be suggesting him to everyone we know! He wasn’t pushy, totally upfront! We had an absolutely amazing experience and will be suggesting him to everyone!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Nick created such a positive experience for you while purchasing your vehicle with us! We appreciate you trusting us with your business.

Our partnership between Ride with Pride and My Auto

Our partnership between Ride with Pride and My Auto Import is one of a kind. Thank you, Brooke Wilde for making My Auto Import's support continue for years. Much Thanks!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Brooke and our Marketing Team created such a positive experience for you during our partnership! We appreciate you taking the time to share your experience with us.

This was the most unique experience in purchasing a new

This was the most unique experience in purchasing a new car I have ever had. The whole deal was through phone calls and text messages. Austin Ritzow was my sales person and exceeded all my expectations. Best of all was the truck I wanted was in transit and and about three weeks away before delivery. Austin held this truck for me and didn’t even want a deposit. Every one at the dealership were very friendly and no high pressure. I would definitely refer friends and family and buy another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear Austin created such a positive experience for you while purchasing your new Toyota truck with us! We appreciate you trusting Toyota of Muskegon with your business.

Sell your Subaru before warranty runs out.

Sell your Subaru before warranty runs out. Bad trans problems that seems to happened after 100k miles. costly repair $2500, a common problem. P1710 . Shortly (days) after 12 months warranty on first repair ran out it happened AGAIN. Same parts needed replaced and this My Auto import dealership and Subaru national said past warranty to bad. They wanted another $2500. 13 months and 12k miles and two repairs. Service manager was no help. This was by far the most expensive car to keep on the road Ive ever had.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.