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My Auto Imports

(4,771 reviews)
Visit My Auto Imports
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–4:00pm
Sunday Closed
2024 state dealer award
View 29 awards
2024 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (231) 981-0049 (231) 981-0049
Used (231) 981-0094 (231) 981-0094
Service (231) 981-0073 (231) 981-0073

Reviews

(4,771 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of My Auto Imports from DealerRater.

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Does good quality work but isn’t always the quickest and

Does good quality work but isn’t always the quickest and needed a extra 1/2 of day to complete the service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate your patience as we complete your service. Thank you for trusting us with your business!

The personnel understood my concern, addressed the issue

The personnel understood my concern, addressed the issue and made constructive recommendations which I am currently considering.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We appreciate you trusting us with your business!

My service was quick, well communicated, and pleasant.

My service was quick, well communicated, and pleasant. I also had time to sit in the waiting area, which was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We appreciate you trusting us with your business!

Incredibly warm customer service.

Incredibly warm customer service. Austin and Jim in sales helped me get my CR-V. AC was running warm and they didn’t let me leave with anything less than a fully functioning compressor. Very glad to have that replaced. Good selection of cars at reasonable prices, though I had my eyes set on only one :) I will definitely check with them first when it comes to buying the next car. Thank you all! BTW, loved the conversation we had when waiting for finances to go through. You guys are hilarious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear that our team helped you have a positive car buying experience! We appreciate you trusting us with your business.

I have no complaints—I encounter a young woman is the

I have no complaints—I encounter a young woman is the building next to the subaru service center who went out of her way to help me when I got confused. The people in the Subaru center were certainly not unpleasant but they were not in a hurry to greet me. I also thought the service was very expensive, especially since I wasn’t offered a car wash. Maybe your dealership never did that but I seem to recall that from previous visits. I know I felt better served in the past.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate you taking the time to share your experience with us. We do offer car washing upon request, but please take into consideration that this process does extend your wait time. We hope that your service experience better meets your expectations next time you trust us with your business.

As always the service was timely and efficient.

As always the service was timely and efficient. They've been taking care of my vehicles for over 25 years. They are helpful, honest and willing to work with you on any issue whether major or minor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear that our team has been successfully servicing your needs for over 25 years! Thank you for continuing to give us the opportunity to earn your business.

Call in not answer right away .

Call in not answer right away . Service isn’t professional feeling confident or liked. Just done their job.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We recently switched phone providers and appreciate our customers' patience as we work through the issues. We're sorry to hear that you were not pleased with the level of customer service you received.

This service was arranged to repair things that weren’t

This service was arranged to repair things that weren’t wrong before the last service. Now I have another $950 estimate to repair things that weren’t broken before they worked on the car!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Highly professional staff, especially Garret in Sales.

Highly professional staff, especially Garret in Sales. From the time I found the car online, through the test drive and delivery inspection, this was probably the best car buying experience I've had in many years. The Finance team arranged financing at a very competitive rate. I can highly recommend my Import dealer group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear that our team helped you have such a positive car buying experience. We appreciate you trusting us with your business!

My Auto Import Center provided fast, friendly, accurate

My Auto Import Center provided fast, friendly, accurate service. They communicate well with customers and treat me like family when I need work done on my car. Their prices are fair and they are transparent in their communications. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review! We're so glad to hear that our team helped you have a positive service experience. Thank you for trusting us with your business!