Reviews
Very professional in their work.
Very professional in their work. Varied service options to choose from, Comfortable waiting room. Personally friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to receive your excellent review on your time at Ingram Park Mazda, Carol! We are grateful for your business and wish you safe travels. Please let us know if you need anything else in the future! Thank you for being part of the IPAC family!
First time will never go again, received coupons in the
First time will never go again, received coupons in the mail for services when I went to pay prices were way more than my discounts. Plus a fee to pay with a debit card is outrageous. I pay less plus with an air filter exchange somewhere else than what yall charged me. Overall my first experience was horrible and will not be doing my business there at all.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andrew, I'm sorry to hear about your frustrating first visit with us. We aim to provide great value and service for our guests, and it is concerning to see that we fell short of our goals during your appointment. I will share your feedback with my team, as I want to ensure we clearly communicate our pricing and fees with our guests. I understand you've decided not to return, but if there is anything I can do to help make things right, please don't hesitate to contact me. Thank you, Clary Lunday - Service Manager - (210) 406-0144
IPAC Mazda completed requested services within an
IPAC Mazda completed requested services within an appropriate time and with friendly communication with me. I highly recommend this dealership to anyone interested in purchasing a Mazda. CJ
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CJ, thank you for the fantastic review! We are happy to hear that you had a smooth and efficient experience at Ingram Park Mazda. Thank you for being part of the IPAC family!
I had numerous of different brands of cars and Mazda is
I had numerous of different brands of cars and Mazda is the new brand I'm standing by
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cat, thanks for the kind words for the Ingram Park Mazda team. We are grateful to have you as part of the IPAC family!
Mazda dealership has been in my life for the last 15-20
Mazda dealership has been in my life for the last 15-20 yrs and has never had any issues. Service has always been excellent from the time of purchasing the new vehicles to when vehicle brought in for maintenance service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer feedback is very important to us, so thank you for sharing this stellar review of our Sales and Service Teams! We are lucky to have you in the IPAC family!
It was good he did everything that I asked him to do
It was good he did everything that I asked him to do Stephen I like that he was honest with me and how much it was going to be how long it was going to take to get a good job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you for being part of the IPAC family! We appreciate your business and kind words about Stephen.
Julian was very attentive to our need to buy a new car.
Julian was very attentive to our need to buy a new car. I was very happy with my old car. I give Mazda a 10 for performance. WE were just coming to ask questions but it turned out for the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anita, it's fantastic to hear that Julian was able to assist you so well at Ingram Park Mazda! We're glad your visit turned out for the best and appreciate your high praise for our vehicles. Enjoy the new ride and welcome to the IPAC family!
Average, at best!
Average, at best! Employees seem to have no motivation. You walk in and usually there's no one to help you. In spite of being a repete customer, it's like starting from scratch.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, I apologize for the lack of motivation you experienced from our team. We value your repeat business and strive to provide consistent service every time. If there's anything specific you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Clary Lunday - Service Manager - (210) 406-0144
They lied to my 83 year old father, promised things they
They lied to my 83 year old father, promised things they could not deliver. Added charges after I left, and had the audacity to allow some of their thug sales people to flip me off as I was leaving.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I'm truly sorry to hear about your experience. We strive for honesty and professionalism, so it's concerning to learn that this was not reflected during your visit. Please reach out if you'd like to discuss this further or have any questions; we're here to help make things right. Thank you, Clary Lunday - Service Manager - (210) 406-0144
Jose as sales rep is amazing, he helped me alot.
Jose as sales rep is amazing, he helped me alot. Dealership is great, only negative point is $4000+ charge for warranties which doesn’t make any sense and kind of rip off. Its not upto to sales guys or managers to remove those, thats on management. Otherwise once numbers are decided process is pretty smooth and quick. Finance is pretty quick also.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Ingram Park Mazda! We're glad to hear that Jose provided amazing assistance and made the process smooth. We appreciate your feedback regarding the warranty charges, and we'll certainly pass it along to management for review. If there's anything else we can do, please let us know! Welcome to the IPAC family!