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Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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The service was great, as usual!

The service was great, as usual! The loaner helped us out so much! Thank you, Andy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Survey

Great experience! Highly recommend! Rod Love is pleasant to work with, knowledgeable, and will tell you exactly what is going to be done or what is recommended BEFORE doing it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I'm a returning customer that was returning to purchase a

I'm a returning customer that was returning to purchase a new Lexus and trade in a my old one. Previous experience was great 3-4 years ago but not this time . The sales guy was arrogant and inconsiderate. Made as come back 2 different days from over 1hr away only to find out that he could not finalize the deal because his finance guy had to leave early. Also told as that they are selling the cars so fast that their inflated prices over MSRP are none negotiable. We ended up driving to Butler Lexus of South Atlanta in Union. Got the exact car we wanted for great deal and amazing service. All in one afternoon. It was like a night and day difference from the treatment we got in Macon Lexus dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Very welcoming and friendly place, comfortable setting, a

Very welcoming and friendly place, comfortable setting, a pleasure to be there, great and prompt service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rod Love is Service Department Excellence

Rod Love is an outstanding individual. He is customer focused and insures needed service is done. I really appreciate the loaner vehicles as I live 20 miles south of Macon. Rod is the reason for my 10 plus years as a customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Salesman

Salesman Anthony was phenomenal. Respectful and great to work with. Dealership was very welcoming and the employees shower appreciation for my business. Will definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Salesman

Salesman Anthony was phenomenal. Respectful and great to work with. Dealership was very welcoming and the employees shower appreciation for my business. Will definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy process

I located a car online and it ended up being at Butler Lexus in Macon, Georgia. I’m from Paducah, Ky. I called and spoke with Jason Nelson, he made the process of buying this vehicle 7 hrs away a breeze. The car was delivered to my door, paperwork signed and the car was in excellent condition. Would definitely recommend Butler Lexus in Macon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Linda

Went for service. Loaner provided. Personnel very friendly and helpful. Very satisfied. Have been a customer for a good many years and they have continued to provide good service down through the years. Couldn't ask for a better group of people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Linda

Went for service. Loaner provided. Personnel very friendly and helpful. Very satisfied. Have been a customer for a good many years and they have continued to provide good service down through the years. Couldn't ask for a better group of people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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