Reviews
Write a reviewLove Lou's Garage!
We are relatively new to this area (about 1 year), and when we mentioned to new friends who are locals that we were in the market for a gently-used car, they enthusiastically referred us to Lou?s garage. From the first time we sat down to talk with Lou, we knew this would not be your average car-buying experience. Lou spent time talking with us to understand what we were interested in, how we drove our cars, what we liked, and what our nice-to-haves versus need-to-haves were. We already had a budget in mind, and he helped us understand what our options might be based on what we could afford. It very much felt like a conversation with a trusted, knowledgeable friend, not a salesperson. We gave Lou a tall order to fill, and he stuck with us: communicating clearly and consistently - by phone and by email - and always refining his search based on on how we reacted to the cars he presented to us. In the end, we?re thrilled with our new-to-us car. It doesn?t feel as if we bought it from him, it feels more like we bought it with him. Lou and his brother Chris were just as excited as we were on the day we came to pick up the car. It was truly a unique and satisfying car-buying experience. If you?re looking to buy a great car, feel confident that it?s been been fully vetted, and from guys you know you can trust, go to Lou?s garage. They?ll treat you fairly and honestly from start to finish.
Love Lou's Garage!
We are relatively new to this area (about 1 year), and when we mentioned to new friends who are locals that we were in the market for a gently-used car, they enthusiastically referred us to Lou?s garage. From the first time we sat down to talk with Lou, we knew this would not be your average car-buying experience. Lou spent time talking with us to understand what we were interested in, how we drove our cars, what we liked, and what our nice-to-haves versus need-to-haves were. We already had a budget in mind, and he helped us understand what our options might be based on what we could afford. It very much felt like a conversation with a trusted, knowledgeable friend, not a salesperson. We gave Lou a tall order to fill, and he stuck with us: communicating clearly and consistently - by phone and by email - and always refining his search based on on how we reacted to the cars he presented to us. In the end, we?re thrilled with our new-to-us car. It doesn?t feel as if we bought it from him, it feels more like we bought it with him. Lou and his brother Chris were just as excited as we were on the day we came to pick up the car. It was truly a unique and satisfying car-buying experience. If you?re looking to buy a great car, feel confident that it?s been been fully vetted, and from guys you know you can trust, go to Lou?s garage. They?ll treat you fairly and honestly from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service, fair and trustworthy !
I've purchased several vehicles from Lou's Garage and have found them to always be honest and trustworthy. They provide excellent customer service and always have their customer's best interest at heart. I strongly recommend them to any friends who are looking for a good, reliable vehicle at a fair price !!
Excellent customer service, fair and trustworthy !
I've purchased several vehicles from Lou's Garage and have found them to always be honest and trustworthy. They provide excellent customer service and always have their customer's best interest at heart. I strongly recommend them to any friends who are looking for a good, reliable vehicle at a fair price !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful experience
I have always had a wonderful experience at Lou's. They are honest and trustworthy. I have bought 3 cars from them and they have always held up great. They are honest about repairs and never fix things that are not broken. I know I will keep going back. I have recommended them to many friends.
Wonderful experience
I have always had a wonderful experience at Lou's. They are honest and trustworthy. I have bought 3 cars from them and they have always held up great. They are honest about repairs and never fix things that are not broken. I know I will keep going back. I have recommended them to many friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best experience ever!
Kind, patient, and honest, best describes Lou's garage. Would recommend to anyone searching for a used car. They have the best customer service and Chris went out of his way to find us the car that we wanted for our budget. Best experience we had buying a car.2011 VW jetta.
Best experience ever!
Kind, patient, and honest, best describes Lou's garage. Would recommend to anyone searching for a used car. They have the best customer service and Chris went out of his way to find us the car that we wanted for our budget. Best experience we had buying a car.2011 VW jetta.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
3 vehicles so far
Been taking vehicles to Lou's for regular maintenance for years. 2004 Camry 2011 Rav 2012 Camry
3 vehicles so far
Been taking vehicles to Lou's for regular maintenance for years. 2004 Camry 2011 Rav 2012 Camry
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love my car!
I have purchased several vehicles from Lou's Garage in the last 17 years. Obviously I've been more than satisfied as I keep coming back and will continue to do so for my next vehicle. Three times the gentlemen at Lou's have purchased vehicles just for me-sight unseen and each was exactly what I wanted. As a woman that is the highest compliment and displays the trust I have in them.
Love my car!
I have purchased several vehicles from Lou's Garage in the last 17 years. Obviously I've been more than satisfied as I keep coming back and will continue to do so for my next vehicle. Three times the gentlemen at Lou's have purchased vehicles just for me-sight unseen and each was exactly what I wanted. As a woman that is the highest compliment and displays the trust I have in them.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest, trustworthy, great guys.
I bought a used Jetta from them 8 years ago on Chris's recommendation because my teenage drivers would be using it and he felt it was very safe car. Last month, a driver came through a light and totaled the car but my daughter walked away. Glad I listened to Chris because the Jetta crashed like a champ! So I headed back to Lou's where he had another Jetta prepped and ready for me within 24 hours. Good guys, quality used vehicles, (mostly one owner) and fair prices. Thanks guys!
Honest, trustworthy, great guys.
I bought a used Jetta from them 8 years ago on Chris's recommendation because my teenage drivers would be using it and he felt it was very safe car. Last month, a driver came through a light and totaled the car but my daughter walked away. Glad I listened to Chris because the Jetta crashed like a champ! So I headed back to Lou's where he had another Jetta prepped and ready for me within 24 hours. Good guys, quality used vehicles, (mostly one owner) and fair prices. Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great deals and service
Lou's garage helped me find the car I wanted for the price I was looking for. They also go out of their way to help me with any of my cars needs and I always feel welcomed when I go to the garage. They are one of the most honest garages I have ever been to and I plan to continue my business with them.
Great deals and service
Lou's garage helped me find the car I wanted for the price I was looking for. They also go out of their way to help me with any of my cars needs and I always feel welcomed when I go to the garage. They are one of the most honest garages I have ever been to and I plan to continue my business with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase