Patriot Subaru

After working with Reynolds Subaru in Lyme, CT for many years, we moved to Maine and needed to find a new dealership. I didn't think we would find a dealership that would provide the same level of service. We live between Saco and Portsmouth and had planned to visit both dealerships. We went to Patriot Subaru in Saco first and opted not to go to the dealership in Portsmouth. We met Mike Avery, a seasoned salesperson, and connected immediately. Mike believed in educating rather than selling which was what we were preferred. We bought a 2025 Forester with the plan to replace our 2023 Outback with a new vehicle when our lease was up. When we called Mike, he explained that he had retired but had a lot of faith in Jason Thach, a relatively new salesperson, who Mike had helped train before leaving. Jason was knowledgeable, responsive, personable, and patient. The sales process was a very good experience. When we picked up the car, Jason introduced us to Anthony Richards whose job it is to fully explain the features of the car and answer our questions. Anthony (Ant) was thorough and understandable. He truly did a great job. Overall, we definitely recommend Patriot Subaru in Saco, Maine. Ask for Jason Thach if you are in the market for a new car.

Most unethical dealership I’ve had the displeasure to deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent email asking for PO and Jacob Neal salesman never sent it! He told me Tuesday he was off but would be there Wednesday til 7pm. I sent email Wednesday morning to schedule appt to come get car Wednesday! His replied it was sold! Got a call from Christine Wright and said that was a fireable offense and they were getting the exact car in with low mileage would I be interested! Asked if I could give her a couple of hours she’d call back! That was Wednesday 3 days later no call! Sent an email Thursday to Adam Aren nothing! I’ve been ghosted!! Highly unethical and NOT a business with any integrity! Plenty of other dealership out there folks just drive by Patriot Subaru in Saco, ME nothing to look at!

To the owner of Patriot Subaru: I have been referring numerous friends over the years to your outstanding dealership (I know from first hand experience) including a very dear friend who recently purchased his wonderful Impreza there; who is extremely pleased and which I am reviewing below since I went with him to buy it. I recently, and quite unexpectedly, bought a fantastic Acura automobile while my wife and I were in the Tri-State area of NY/NJ/CT and was wondering if you could open an Acura dealership in Maine so I don’t have to travel vast distances to get it serviced? Wait a minute. You are? In Scarborough? Opening soon? Talk about MY luck! Thank you very much, Jay

They say that there is no such thing as a coincidence. So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from that experience) too—yes, Patriot Subaru—is the same dealership (owner) who is about to open Maine’s first Acura dealership, in Scarborough. So imagine my excitement that I happen to purchase an Acura automobile while traveling in the tri-state of NY/NJ/CT and will have it serviced in Maine. By….the best in the business. Thank you Patriot!

I'm not sure what is happening with the Service Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work.

Not only is this the best Subaru dealership in the North East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership.

Jackie Parker in the Service Department is incredible. She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy

Patriot Subaru in Saco, Maine had an ad for a White 2024 Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having trouble finding the car in their system. Then said it had been ordered and was not available, but that they had other Outbacks that were a similar price. When I asked if another car listed at $40K could be the same price as the "unavailable" car, I was told that it could, but it depended on how nice I sounded on the phone. I stopped and said, wait, how NICE I sounded? He said yeah. I paused and said great, thanks very much and hung up on him. Ask yourself, if I was a man, would he have had this same attitude with me? Patriot Subaru of Saco, Maine lost a long time customer and a new sale because of what happened here.

Patriot Subaru staff were all extremely knowledgeable, courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price for my previous vehicle, and called periodically after my purchase to check in and make sure that everything was going well. She always made herself available to ask and answer any questions to help me negotiate all the new technology of vehicles . Special thank youHolly Pritchard and I highly recommend her services ✨✨✨✨✨

I am thrilled to be providing a positive review of Sara, one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am with her service. Sara's dedication, professionalism, and expertise made this entire car buying process easy and stress-free. She and Cullen provided us with all of the necessary information, answered all questions, and gave us detailed explanations on the car's features and functionalities with great patience. During the test drive, Sara shared her knowledge and made helpful recommendations, which enabled us to make an informed decision that met our needs and preferences. Moreover, her exceptional customer service skills did not just stop there but continued even after the sale was made. She has been following up to see how the vehicle is performing and whether there were any issues or concerns that we needed help with, which demonstrates Patriot Subaru's commitment to customer satisfaction. She has gone above and beyond in assisting my Father getting his Apple iPhone provisioned with the Starlink app, and even assisting with the clunky password reset process with Apple. All in all, I would like to wholeheartedly recommend Sara and Patriot Subaru to anyone who is interested in purchasing a vehicle. Our awesome car buying experience is a testament to the dealership's reputation for delivering exceptional service, and it will continue to make Patriot Subaru the go-to place for all our vehicle needs.