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Lucas Honda of Jacksonville

(1,382 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Employees

ALL employees courteous and helpful. What else could I ask for? As for service, we had an oil change and oil replacement filter, plus had the air filter replaced. As far as I can tell, service is excellent including cleaning the inside of my windshield. They always return my car with an outside was job and it is certainly appreciated. Have only used Lucas Honda since we moved to this area and definitely do not plans to change. Love this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

owner of 2013 honda

fast friendly and trustworthy, glad we came to them to purchase a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Most pleasant purchase !

Most pleasant experience. Nice people to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car service Jan 21, 2016

Great experience, the service, as always, quick and thorough, They are always friendly and accomodating. When there is an issue they always return to waiting room to discuss before proceeding, which I appreciate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thankful

Thank you for the outstanding service. The only dealership I trust with my family vehicle. Always curious and attentive for our needs. Even the coffee in the waiting area is good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honest, friendly, professional

I go to Lucas because i know they will treat my CRV with careful attention. I feel confident that if they tell me my car needs a new cabin filter, for example, that it's true, because when I bring it up and ask them to check, they often will tell me it did not need to be changed yet. They will let me know if they see something that will need attending to in the near future (tire wear, for example). I bought my car there and will go; back when it's time for a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great servive

They are always friendly knowledgeable and always willing to go the extra mile. They listen to a customer concerns They have a clean and comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding, personal, professional team at Lucas Honda

Accommodating appointment, professional and personal greeting upon arrival, bright, clean waiting room with nice amenities, quick and thorough servicing and washing, completed in less than 45 minutes. What more could you ask for???

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service dept in town.

Excellent service, they are the reason I will purchase again at Lucas Honda. I have the platinum plan. I only have to call day prior. They get in right in and out as fast as possible. They have maintained vehicle and have repaired/replaced things that would not be covered under plan. I now have 40,000 miles on car and never once been told I need to buy or repair anything for a fee. I overhear other customers in waiting room that do not have the platinum plan and they all seem to be treated fair. They truly do treat you like your satisfaction is important. As a female I've never experienced such a positive experience at a service dept. until Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

repair

Everything was as promised and my car was washed and vacuumed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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