Reviews
Wanted to look at my 2018 Honda CRV
Tim and Brett were both very helpful. Also the gentleman that I worked with in the Finance Department was very helpful also. So pleased with my 2019 Honda CRV
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to share your positive experience at Leith Honda! Our team is dedicated to finding you the perfect vehicle. We are thrilled to hear about your 2019 Honda CR-V- safe travels!
Best Price, worth the 80 mile commute
Josh Kennedy our salesperson is the reason we decided to make a repeated 80 mile trip to purchase our Odyssey. After experiencing the typical less than positive interactions with 3 dealerships closer to our home my family decided to drive all the way to north Raleigh to check out Leith. Josh was professional, knowledgeable, and showed a genuine interest in our need to buy a van for the family. He kept it positive and we never felt any pressure. We will recommend Josh to our friends in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, thank you for visiting us at Leith Honda! We are so honored to receive your trust and we appreciate you taking the time to write us such a nice review! Our team member Josh will be thrilled to hear that your family felt taken care of. We hope you are loving your new Honda Odyssey!
Best service ever!
I always have a great experience here and I will refuse to go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are honored to have you as a loyal Leith Honda customer, Angel! Thank you so much for trusting us with your business time and time again.
Excellent Service
The service was excellent! I went for a routine oil change and tire rotation. The customer service was amazing from start to finish. I would recommend bringing your car here. The prices are reasonable too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michelle, thanks for sharing your excellent experience with our team at Leith Honda! We appreciate your positive words and recommendation. We look forward to working with you are your next service appointment!
On Time!
Everything was on time for my appointment for a regular oil change and tire rotation. Very helpful to have things on time - especially on a Saturday!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alison, thank you for sharing your experience at Leith Honda! Our team is dedicated to making every visit a pleasant experience and we are thrilled that you were taken care of. We look forward to seeing you at your next oil change!
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The financial admin (sign all the papers place) went to great lengths to inform us of how thee end of lease Honda inspection team went over the outside of the car to build up a turn in bill of up to and exceeding $5000 which was rather routine. He didnt use the word routine but the threat was real. He did mention that any ding, however small, would be counted and charged for repairs, even a door opening ding from somebody else in the parking lot.. The best solution according to him was insurance to mitigate the charges for whatever imperfection, however small, noted by the aggressive Honda inspection team. We reluctantly signed up for the insurance. A little later as we were getting a few vehicle capabilities ideas, we asked our Sales Rep, Porter Good (A great asset to your dealership) indicated the information we got from the financial guy was not accurate. Needless to say, we left with very bad impression of the financial settlement department of Leith Honda. Well be sure to mention to friends we would recommend Leith Honda to be aware of a less than truthful settlement guy. I believe his name was Jacky.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dorothy and Howard - while I am pleased to hear that you enjoyed working with Porter and our sales team, I am concerned about your comments regarding our finance department. I expect accommodating service from all aspects of our team, and I will take your feedback to ensure that we provide exemplary service going forward. If you would like to speak with me directly about your experience, don't hesitate to give me a call. Thank you, Russell Cayton - General Sales Manager - 919-876-5200
Bought our daughter’s first car (Civic).
Sean made the process of finding the car we wanted seamless. I will definitely recommend Leith to anybody looking for a new vehicle. The experience was quick and easy with no surprises. Sean exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience at Leith Honda. Sean will be thrilled to hear his service was appreciated. We are committed to making customers feel taken care of during every step of the purchasing process. Safe travels!
Great Customer Service
Had the oil change and some warranty work and they did an excellent work, great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, thanks for the stellar review! We love to get feedback from happy customers. We look forward to working with you at your next visit! - The service team at Leith Honda
Repair review
Chris, my service rep, was trully exceptional. Best customer service Ive ever received from a dealership!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joel, thank you for taking the time to leave us a positive review! We are so proud to know that Chris provided the exceptional service we strive for at Leith Honda. We will be sure to pass on your kind words!
Barbara Andrews
I called the Honda Customer Service and asked about making a key. They stated I would have to pay $20.00 for the key. Didn't inform me of an appointment and gave the wrong amount for making a master key. In other words, they just got me off of the phone. I went to the dealer and when I arrived, without an appointment and was told the master key had to be order. So the young lady that assisted me gave me the price for the key and the appointment. No I didn't get a name of the man that gave me the information from the beginning. But when a lady is on the phone, people will tend to say anything. But i did get the key from the young lady that assisted me and she completed everything just fine. But a little disappointed in the phone call from the beginning of the process to replace a master key.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara - while I am happy to hear that we got the issue resolved, I am concerned about your comments regarding our customer service. I expect our team to be helpful and courteous to all our guests, and I will certainly take your feedback and work to improve our service going forward. If you have any additional concerns, please feel free to give me a call. Thank you, Chuck Prier - Service Manager - 919-322-1000
