Reviews
Our entire experience was great!
Our entire experience was great! Tre and Donnie were awesome to work with. They explained everything clearly during each step in the process and were professional and friendly. So many people on the team interacted with us while we were at the dealership, checking in to see if we needed anything.
Our entire experience was great!
Our entire experience was great! Tre and Donnie were awesome to work with. They explained everything clearly during each step in the process and were professional and friendly. So many people on the team interacted with us while we were at the dealership, checking in to see if we needed anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tre was great to work with.
Tre was great to work with. Our buying experience was not rushed and everything was clearly explained throughout the process. He was very professional and so friendly. Donnie explained the financing process very well and worked with us on a deal that worked for us and our budget. Many others on the team interacted with us through the process to make sure we had what we needed. It was one of the best car buying experiences we?ve had.
Tre was great to work with.
Tre was great to work with. Our buying experience was not rushed and everything was clearly explained throughout the process. He was very professional and so friendly. Donnie explained the financing process very well and worked with us on a deal that worked for us and our budget. Many others on the team interacted with us through the process to make sure we had what we needed. It was one of the best car buying experiences we?ve had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brought in my leased 2024 Civic Sport model in for an oil
Brought in my leased 2024 Civic Sport model in for an oil change and tire rotation. Kira Gotham took care to explain the proximate time it would take as I was waiting. She assured me she would come and get me as soon the car was ready.
Brought in my leased 2024 Civic Sport model in for an oil
Brought in my leased 2024 Civic Sport model in for an oil change and tire rotation. Kira Gotham took care to explain the proximate time it would take as I was waiting. She assured me she would come and get me as soon the car was ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly and informative- a very positive experience.
Friendly and informative- a very positive experience. The service advisors are knowledgeable and very focused on customer satisfaction. The videos help to confirm the necessity of recommended services.
Friendly and informative- a very positive experience.
Friendly and informative- a very positive experience. The service advisors are knowledgeable and very focused on customer satisfaction. The videos help to confirm the necessity of recommended services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maryedna, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Alex Ramos was the key person helping me with my service
Alex Ramos was the key person helping me with my service issue. She always kept me up-to-date and always return my phone calls.
Alex Ramos was the key person helping me with my service
Alex Ramos was the key person helping me with my service issue. She always kept me up-to-date and always return my phone calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
We love our salesperson, Dino.
We love our salesperson, Dino. My family just purchased the fifth car from him. We are very happy to work with Faulkner.
We love our salesperson, Dino.
We love our salesperson, Dino. My family just purchased the fifth car from him. We are very happy to work with Faulkner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First, the pull in service garage is very convenient to
First, the pull in service garage is very convenient to drive in to meet their friendly staff. The videos provided to show the work done is very reassuring. Clean facility.
First, the pull in service garage is very convenient to
First, the pull in service garage is very convenient to drive in to meet their friendly staff. The videos provided to show the work done is very reassuring. Clean facility.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Billy did an excellent job of working with us to get a
Billy did an excellent job of working with us to get a towing package added to our Honda Pilot. We felt confident in his expertise and he gave excellent customer service.
Billy did an excellent job of working with us to get a
Billy did an excellent job of working with us to get a towing package added to our Honda Pilot. We felt confident in his expertise and he gave excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Consistent excellent service from check-in to dealing
Consistent excellent service from check-in to dealing with the cashier, and including the car's service itself. Alexa, who has worked with me on several occasions throughout the service, is exceptionally personable, professional, and efficient.
Consistent excellent service from check-in to dealing
Consistent excellent service from check-in to dealing with the cashier, and including the car's service itself. Alexa, who has worked with me on several occasions throughout the service, is exceptionally personable, professional, and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rey was exceptional!
Rey was exceptional! I will be dealing with him from this point on! Great customer service! He kept me informed about what I needed! See you next time
Rey was exceptional!
Rey was exceptional! I will be dealing with him from this point on! Great customer service! He kept me informed about what I needed! See you next time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kelly, thanks for your great review, and for giving our dealership such a high star rating. Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner Honda Harrisburg!