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First Coast Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (233 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (233 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of First Coast Auto Sales from DealerRater.

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Great Dealership!! Kendall is an Awesome Salesman!

I rode by and the presentation of the lot was astounding, Everyone was helpful, insightful, and overall welcoming. You really get what you pay for, and this is the perfect example. Five stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

A Dealership Worth My Time

Jim and Jesse were very accomodating to me and my family. They worked with us to find a vehicle that fit our needs, and then they offered a plan for our downpayment since I did not immediately have the money. I feel that they are passionate about their business and their customers. I highly recommend them for those with less than perfect credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

This dealership is a rip off

Do not buy a car from this dealership I got rip off by James Perkins a salesmen of this dealership my wife was looking for a used car, he show her a car from 2000 Mr. James told my wife the car is great deal and is like new and do not have mechanical problem she love the car and she decide to buy it from him, my wife sign up the contract thinking she got a good deal at contrary she got rip off. he sold a 2000 used car for $ 20,000 with 30 percent of interest few weeks later the bumper start fall down the windows trouble to lower down and engine problems on top of that .I went to talk to him he give me a attitude like is a criminal like he don’t care about the customers . Finally I told my wife to return the car back as voluntary reposes because is too expensive to keep. We have to pay for the mechanical and the payments this use car. My advices don’t get a car from this dealership even from Mr. James Perkins

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

I cannot properly respond to this complaint since the information provided does not tell me who this guy's wife was or what type of vehicle she purportedly purchased. What I am sure about is we have never sold and financed any vehicle for $20,000 in the 45 years we have been in business. We are focused on selling affordable vehicles with our most expensive vehicles priced at no more than $16,995. With regard to the 30% interest, this gentleman's accusation is false. Unlike most of our competition, we do not base our rates on the Statutory Maximum, we base it on each customer's individual credit rating. Even if this guy's wife had the worst credit ever, we would never charge 30%. I am also sure the customer did not have mechanical issues as her husband says she did. All of our vehicles are reconditioned to our Retail Ready Standard and come with a written warranty. In addition, every customer is given a $100.00 credit to use in our shop for what ever he/she wishes. For example, had a bumper cover come loose or window switch went out as described, this customer could have brought the car in and had it fixed using the credit. Our warranty would have covered the motor. Finally, it is my belief this complaint is probably a fabrication. James Perkins was a manager, not a sales person as portrayed in this complaint. Most puzzling is the fact Mr. Perkins has not worked here in well over a year. First Coast has always prided itself on selling good cars and giving good service. It is disappointing to have someone take such a cheap shot. However, if this gentleman has legitimate concerns he wishes to address, I will be more than happy to personally sit down and address each and every one he wishes to have addressed. Respectfully, Guy Marvin, IV

Perfect Experience

Jim and Jessie were by far the best car salesman i've come acrossed . They were super friendly and very much determined to get me into the car i wanted that SAME day . I appreciate and thank them so much ! I would definitely reccommend them to anyone. I love my new car and i thank Jim , Jessie and the entire First Coast Auto Sales Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

great dealership

i just brought me a 04 toyato n they will work with u to get in a car/truck/suv the same day wit low down payment n low monthly payment n i will recommend anyone n everyone to them cuz they r very frindly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Bought my first car !

I came to First Coast Auto Sales because I personally know 3 people who purchased cars from them and they were highly recommended. My experience there was nothing short of amazing! After being turned down so many times because of my credit they were the only ones to give me a chance, and for that I truly thank them! Jesse worked with me for over 8 hours, until I chose the car I wanted and got me a great deal. Thank you Jesse for putting up with me... and my accountant lol your patience is impeccable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

friendly and helpful

Jesse and Jim were very helpful. My Overall experience was great I would recommend them to everyone who needs a vehicle. They were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great sales

Jesse and James have been great towards me. The sale was wonderful. I'm happy with my purchase and they have been more than willing to work with me. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

great people

After searching around i came to first coast auto sale Jim and jessie was awesome , they are great at working with your needs and very helpful i higlyh recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Grand Gesture!

It was a great day at First Coast Auto Sales!!!!! I must say I've had my eye on this dealership since 2007. I've always dreamed of getting a car from here. I was first impressed by the the spread of various vehicles. I must say the staff are generous and all smiles. I surely felt welcomed. I at most thank the finance company, the manager and my salesman Jessie. Nobody else wanted to finance me or be honest about the inventory. Then I found FCOS. Jessie presented effective and innovative customer service. I was informed beyond measure of inventory, price deals, car facts and how choosing FCOS would tailor my every auto need. Man Jessie is great!!!! I want to say thank you FCOS, for my 2008 Hyundai Sonata!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.